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Fiserv enhances Virtual Branch for CUs

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BROOKFIELD, Wis. (10/21/10)--Fiserv Inc. has announced multiple enhancements to Virtual Branch, its online banking suite for credit unions. Virtual Branch has refined its user interface and integrated capabilities that enhance the online delivery channel with account origination, bill payment, lending, mobile banking and other convenience tools. Expanded integration enables Virtual Branch to support member-friendly online banking capabilities that include bill payment, check image archives, cross-sell, home deposits, lending platforms and mobile banking.

CUBase deploys new help system

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GRAND RAPIDS, Mich. (10/21/10)--The CU*BASE processing system now incorporates a new help system called “Show Me the Steps.” Provided as part of the CU*BASE 10.3 software release, “Show Me the Steps” is designed as a companion to the existing online help and provides additional coverage for the system at a procedural level. A table of contents organizes directions by job description to allow staff members to easily find common functions for their position and duties. Credit unions can also submit procedural directions formed in their branches for addition to the new online help system. CU*BASE is the flagship product of CU*Answers, a 100% credit union-owned credit union service organization (CUSO) in Grand Rapids, Mich.