MADISON, Wis. (11/3/08)--Credit unions can help their employees improve their existing Spanish-speaking skills through a recently released course offered through the Credit Union National Association’s CPDOnline self-study program. Credit Union Spanish: Applying the Basics (A1017) is an interactive course that emphasizes frequently used greetings, phrases, and financial terminology involved in member transactions. The learning module contains five online courses:
* Building blocks; * Using verbs; * Asking questions; * Using object pronouns; and * Present perfect tense.
Other courses recently added to CUNA’s self-study catalog include:
* Managing Today’s Employees (A1020 online and M41 print)--reveals the importance of a planned approach to employee development and provides practical tools for building benchmarks and creating effective employees; * Difficult Human Resources Issues (A1021 online and M42 print)--addresses sensitive issues such as workplace diversity, gender issues, sexual harassment and employment law, and strategies for addressing them; * Encouraging and Instilling Member Service in Others (A1022 online and S1318 print)-- focuses on building and maintaining strong team relationships, creating organizational change, setting clear team performance targets, generating team motivation, and building trust; * Aligning Your Department With CU Strategy (A1023 online and S1319 print)-- improve the way team members interact and solve problems by learning how to decrease stress, turnover and operating costs, and improve the credit union’s public image; * Money and Negotiable Instruments (A1024 online and S1322 print)--demonstrates the methods for handling cash, share drafts, and other negotiable instruments; explains the clearing process; and summarizes the processes for detecting counterfeit money and bad checks; * Reconciling Records (A1013 online and S1315 print)--illustrates how funds move among financial institutions and how to appropriately reconcile cash, share draft, credit, debit, automated clearing house transactions, and investment accounts; * Recognizing Emerging Fraudulent Practices (A1015 online and S1317 print)--learn to spot identity theft, fraudulent share drafts, embezzlement, phishing, other new security breaches, and become familiar with new fraud-detection systems and other security technologies; * Resolving Employee Conflict (A1016 online and M38 print)--outlines the tools necessary for creating a positive atmosphere when rapid conflict resolution is necessary; * Transitioning to Trainer (A1018 online and M39 print)--explores the principles of adult learning and the techniques to make your training memorable, effective, and motivational through interactive, learner-centered activities and technology; * Recruiting Today’s Employee (A1019 online and M40 print)--identifies special skills to write job descriptions, evaluate resumes, select applicants, conduct job interviews, and establish salaries, and teaches legal guidelines that cover these activities; * Regulation CC Training on Demand for Staff (stock number FC104P)--shows how to determine the timing of fund availability, how to recognize the difference between local and non local checks, and what is considered a business day under Reg CC to help fulfill annual training requirements; * Sexual Harassment Training on Demand for Staff (stock number FC106P)--clarifies what constitutes harassment, how it negatively affects morale and the credit union's image, and what can be done to prevent and correct it; * The Basics of Internal Controls Training on Demand for Volunteers (stock number VC111P)--uncovers the complexities of the Supervisory Committee's roles and responsibilities for an effective internal control environment that covers all areas of operations; and * Local Involvement: Marketing Strategy and Community Benefit Training on Demand for Volunteers (stock number VC112P)--helps develop credit union growth strategies that combine successful local involvement techniques with modern marketing strategies.