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Coopera CUNA launch three Hispanic training products

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DES MOINES, Iowa and MADISON, Wis. (11/14/11)--Coopera and the Credit Union National Association (CUNA) have introduced three new training products to help credit unions better serve the Hispanic immigrant market.

The products include two on-demand training courses for credit union staff and one seminar-in-a-box kit to help credit unions host financial educational events for Hispanic immigrants in their communities. 

"The Hispanic community is one of the most underserved groups in the U.S.," said Miriam De Dios, Coopera vice president. "For a successful Hispanic outreach strategy, it's essential to first learn as much as possible about the unique experience and needs of this market."

Hispanic Immigration Training on Demand is designed to help credit union staff better understand the immigration process and the immigrant experience. 

With Alternative Forms of Identification and Documentation Training on Demand, credit union employees learn how to adapt their Customer Identification Program to serving an immigrant group. Students also are trained to identify the most common forms of identification and documentation used by Hispanic immigrants, and when alternative forms of identification are acceptable.

The Access to Money with Credit--Spanish Member Seminar Kit includes information and materials needed to plan and execute a member seminar on credit in Spanish. The kit compliments the Basic Steps to Managing your Money--Spanish Member Seminar Kit. 

Coopera is an Iowa-based economic development firm focusing on emerging markets that grow opportunities for credit unions. Coopera is majority owned by the Iowa Credit Union League and is a strategic alliance partner of CUNA.

795 directors earn CUNA Board Fin Lit. Certificates

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MADISON, Wis. (11/14/11)--The Credit Union National Association (CUNA) announced that 795 credit union directors and board members from 257 credit unions have earned their CUNA Board Financial Literacy Certificate in 2011.

CUNA created the certificate to help credit union board members stay compliant with the new National Credit Union Administration (NCUA) requirements and keep abreast of the latest regulatory changes.

The certificate will be offered in 2012 and can be earned after successfully completing exams associated with one of four tracks:

  1. Attend either the CUNA CU Finance for Non-Financial Managers & Volunteers School April 22-25 in Orlando, Fla., or the CUNA Volunteer Certification School Sept. 23-28 in Long Beach, Calif.
  1. Attend the CUNA CU Finance for Non-Financial Managers & Volunteers eSchool beginning May 8.
  1. Complete six self-study CUNA Volunteer Achievement Program courses, including: Financial Reports for Volunteers, Managing Risk for Volunteers, Financial Management, Asset-Liability Management for Directors, The Basics of Risk Assessment for Volunteers, and Understanding Audit Reports.
  1. Book an in-house training session.
After completing the designated track, applicants must pass the appropriate assessment(s) to earn the CUNA Board Financial Literacy Certificate.

NCUA has issued requirements to ensure that federal credit union directors have a working knowledge of their credit union's financials. The NCUA now requires directors to comply with educational benchmarks that confirm they have at least a working familiarity with the basic finance and accounting practices of their credit union.

Xtend migrates to new chat tool

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GRAND RAPIDS, Mich. (11/14/11)--Xtend Inc., a credit union service organization (CUSO) based in Grand Rapids, Mich., recently started a project to migrate its online chat service within its Xtension Call Center to a new platform.

Xtension's LiveChat service, which Xtend rolled out to more than a dozen of its CUSO and credit union clients in the past year, is being migrated from an in-house solution to Webex's WebACD service, which delivers call center functionality through the Internet.

"Our early beta deployments have validated that online chat is an integral component of a credit union's overall member support strategy, as well as for CUSO customer service," said Xtend President Scott Collins. "It was clear early on that we would need to identify a platform that was able to scale to meet the demand we anticipate."

Xtend worked closely with the technical teams from sister CUSO CU*Answers to ensure WebACD could be integrated into its core It's Me 247 online banking solution, Collins said.

Xtend also announced it provided inbound member call support for three simultaneous credit union data processing conversions. Each project lasted from Oct. 1 through Oct. 15 and helped contribute to the record number of inbound calls that were handled by Xtension agents during a two-week period.

The three credit unions using Xtension for inbound support were $67 million asset South Bay CU, Redondo Beach, Calif., $65 million Oak Trust CU, $65 million asset Naperville, Ill., and $49 million Riverview CU, Belpre, Ohio.

Xtend also recently completed its largest-ever member outreach call project. The nine-month campaign, which was sponsored by its partner CU*Answers, provided nearly 25,000 targeted outbound calls to members of 59 participating credit unions.