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CO-OP Member Center offers outbound call services

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RANCHO CUCAMONGA, Calif. (11/15/10)--CO-OP Member Center will offer outbound call services to help credit unions pursue lending opportunities, support marketing efforts and provide varied member services. A CO-OP Member Center release said two types of outbound call services are available. Outbound interactive voice response (IVR) can provide sales, new member orientation, payment reminders and phone surveys. Live agent calling is used for sales, auto loan recapture, pre-screening lending and Regulation E opt-in overdraft protection. Amplify FCU, Austin, Texas, employed CO-OP Member Center outbound calling to support two separate two-week lending campaigns in 2010 to achieve a triple-digit increase in lending results and generate almost $1 million in loan originations, the release stated. Mark Chatfield, CO-OP Member Center chief operating officer, said outsourcing outbound calling allows credit unions to pay only for the calls that are needed during a specific time period. CO-OP Member Center is a wholly owned subsidiary of CO-OP Financial Services.

ProfitStars introduces Web deposit account origination

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MONETT, Mo. (11/15/10)--The ProfitStars division of Jack Henry & Associates Inc. has introduced Opening Act Express, a Web-based deposit account origination system. Opening Act Express can be used to offer basic online account opening services and then expand the service based on member and market demands, a company release said. The system enables members to open new deposit accounts and transfer funds to them via automated clearinghouse (ACH), debit cards or credit cards. The process includes multiple identity verifications, credit and Office of Foreign Assets Control (OFAC) checks, and queries against account history. Opening Act Express is offered through a strategic partnership with MeridianLink Inc., Costa Mesa, Calif. It can be integrated with any core system or Internet banking platform and can support institution-defined deposit products, said the company.

CU Cooperative Branching to pay 5 dividend

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HARAHAN, La. (11/15/10)--CU Cooperative Branching LLC will pay a one-time cash dividend of 5% per share to investors. The dividend payout is the first made by the credit union service organization (CUSO) founded in 1992 to provide shared branching services to Louisiana credit unions. It will be payable to shareholders on Dec. 31. The payment signals that the CUSO has “matured” as it has expanded its network and increased the number of outlet locations, said Anne Cochran, president/CEO of the Louisiana Credit Union League in a CU Cooperative Branching press release. CU Cooperative Branching offers a shared branching network with 110 locations throughout Louisiana.