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Products and Services brief (11/05/2009)

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* NAPERVILLE, Ill. (11/6/09)--OfficeMax, an office supplier and CUNA Strategic Service provider, earned the Highest Customer Satisfaction for the Call Center Award from Service Quality Measurement Group (SQM). SQM provides quality assurance services for benchmarking, tracking, evaluating and improving call centers. OfficeMax earned the award based on high marks and the rating it received from customer satisfaction surveys conducted by SQM. About 94% of customers rated their experience with OfficeMax as “very satisfied.” The award is the sixth honor OfficeMax has received this year for exceptional customer service ...

PSCU Financial Services adds iPhoneiPod touch apps

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ST. PETERSBURG, Fla. (11/6/09)--PSCU Financial Services’ mobile banking platform, mBanking, can now be used on the iPhone and iPod Touch, the company announced this week. The new capability will help credit unions attract Generation Y and other member segments that use iPhones and iPods. “iPhone and iPod Touch users represent a significant percentage of mobile banking customers,” said John Pembroke, PSCU Financial Services chief marketing officer. PSCU Financial Services, St. Petersburg, Fla., serves more than 1,300 financial institutions nationwide.

CO-OP mobile software now on iPhone

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RANCHO CUCAMONGA, Calif. (11/6/09)--CO-OP Financial Services announced that CO-OP Mobile Banking is now available on the Apple iPhone. CO-OP Mobile integrates into CO-OP’s Next Generation Network (NGN). Members of credit unions in NGN can use CO-OP Mobile to verify balances, view transaction history and transfer funds between accounts. iPhone support began live testing last month. iPhone users can deploy CO-OP Mobile by downloading the CO-OP application from the Apple iTunes Store. Apple’s iPhone is a multimedia smart phone. Apple has sold more than 7.4 million units this year, CO-OP said. “Adoption of mobile banking services is essential for credit unions to attract and retain members, especially among the young, tech-savvy, high income, upwardly mobile and the underserved,” said Stan Hollen, CO-OP president/CEO. CO-OP Financial Services, a credit union service organization based in Rancho Cucamonga, Calif., offers ATM and debit processing services, shared branching, check imaging, mobile payments and access to 28,000 surcharge-free ATMs.