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Digital Dialogue personalizes CU calls

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AUBURN HILLS, Mich. (12/26/08)--Digital Dialogue delivers personalized service to its clients by providing real people to answer the phones in its call center. It even greets callers from Hawaii with an “aloha” (Detroit Free Press Dec. 21). “We realized that credit unions didn’t want their members talking to computers,” said Peter Schmitt, Digital Dialogue president. “They’d rather have their members talking to my people and serviced professionally.” Digital Dialogue’s call center demand has enabled the Auburn Hills, Mich.-based company to grow. It reported a 95% increase in revenues this year and anticipates that revenue will grow another 70% to 80% next year. The company, which was purchased by PSCU Financial Services last year, also doubled its office space to 17,000 feet and plans to hire 200 more employees next year, the newspaper said.

Free webcast offers exec strategies to succeed online

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MADISON, Wis. (12/26/08)--CUNA Strategic Services and Digital Insight are offering a free webcast Jan. 29 geared toward CEOs and marketing staff at credit unions. The webcast, “Leading by Example: Executive Strategies to Succeed Online,” will provide best practices to educate, inspire and activate staff to become online ambassadors to members. It will be conducted from 2 p.m. to 3 p.m. CST. Katherine Jansen, Digital Insight senior vice president of marketing strategy, will lead the webinar. For more information, use the link.