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Dynamic Card Solutions offers EMV Smart Start

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ENGLEWOOD, Colo. (12/31/09)--Dynamic Card Solutions (DCS), a provider of instant issuance and personal identification number (PIN) selection solutions for credit unions and banks, announced that EMV Smart Start--a software suite for card issuers who want to issue credit and debit cards with an EMV chip--is now available. EMV Smart Start helps financial institutions that do not offer EMV cards the ability to issue them instantly in branches or in a back-office location. The name “EMV” comes from Europay, MasterCard and Visa--the companies that developed the card standard for the chip. In addition to delivering the CardWizard software and associated hardware, DCS will help educate and provide consulting services. DCS’ EMV Smart Start eliminates dependence on a third-party service bureau so that issuers can produce and deliver EMV card offerings on their own. “Many U.S.-based cardholders who travel internationally where EMV cards have become the payment standard are unable to complete transactions with their magnetic stripe cards,” added Ron Zanotti, DCS senior vice president. DCS supports card types from manufacturers including native, GlobalPlatform and MULTOS. This gives financial institution the ability to issue multiple card types, including traditional magnetic stripe, EMV, contact and contactless cards. Cards can then be used on both chip-and-PIN and stripe-and-sign systems, DCS said.

CU Members Mortgage upgrades system platform

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DALLAS (12/31/09)--CU Members Mortgage announced a partnership with Avista Solutions to provide an upgraded mortgage origination software for credit unions. CU Members Mortgage has created a web-based platform for mortgage origination. The platform lets credit unions conduct a product search, review loan programs, and evaluate the loan that will best meet the needs of a credit union member. “The SMARTSuite pricing engine delivers a fully adjusted net price to the credit union system user without reviewing our daily rate sheet or calculating complex price adjustments,” said Randy Shannon, CU Members Mortgage business development manager. Avista ImageFlow, part of SMARTSuite, allows credit unions to submit loan files electronically for underwriting review and streamlines the closing document process. The savings for credit unions will be realized in time, paper, and printer toner, Shannon added. CU Members Mortgage serves more than 1,000 credit unions, credit union service organizations and leagues nationwide. Avista Solutions provides mortgage lending software.

League InfoSight now owns CU search engine

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LIVONIA, Mich. (12/30/09)--League Infosight now owns www.FindACreditUnion.com, a search engine that helps consumers find credit unions. A revamped version of the site will launch on Friday. The new design will allow consumers to find credit unions by ZIP code. They also can search by credit unions’ field of membership and generate Google maps of search results. “Using input from League Infosight’s ownership, which consists of credit union leagues across the country, we’ve streamlined the website to be easier for consumers to use and find a credit union they can join, said Todd Mason, League Infosight chief operating officer. “For credit unions and leagues already using www.FindACreditUnion.com, all data will be moved automatically to the new website.” Administrative IDs and passwords will remain unchanged. Instructional materials and videos will be available mid-January to help credit unions use the new site. InfoSight is owned by the California, Georgia, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania and Ohio credit union leagues and the League of Southeastern Credit Unions.

CUAnswers declares dividends waives COLA

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GRAND RAPIDS, Mich. (12/29/09)--CU*Answers has declared a $700,000 patronage dividend for its owners and announced that there will be no cost of living adjustment increase affecting its member credit union invoices. The dividend is a 75% increase over last year’s dividend of $400,000. The credit union service organization has returned $5 million to its owners in the past five years. CU*Answers also announced that it will offer It’s Me 247 Mobile Banking free to its credit unions when released next year. The service offers online banking, member check processing and direct deposit services. CU*Answers is based in Grand Rapids, Mich.

Marketing campaign focuses on being green

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SALT LAKE CITY (12/28/09)--First Nebraska Educators and Employee Groups CU has launched a new “green” marketing campaign--“We Love Trees ... Paperless Transactions” to save paper. The credit union signed with Millennial Vision Inc. (MVi), a national reseller of document management solutions for financial institutions, and implemented its receipt capture solution. The solution takes receipts at the teller window. Receipts are archived digitally for immediate search and retrieval. First Nebraska also can scan a member’s driver’s license during the transaction to save teller’s time when checking identification. The credit union also implemented MVi’s:
* Document capture solution, which allows any document such as new account documents, loan applications and signature cards to be digitally captured and archived; * Quick Fields, which allows the credit union to automatically identify documents and store them; and * Workflow, which creates efficiences for document approval.
“Primarily, this move is about going digital to reduce our paper usage and backing up our marketing campaign,” said Michael Morgan, First Nebraska chief financial officer. “Not only will we save a lot of paper, life will be much easier for us and our members with these document management solutions in full gear. They will allow us to save costs in this area and invest those saved funds in other areas.”

Javelin updates protection criteria via safety survey

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SAN FRANCISCO (12/23/09)--Javelin Strategy and Research has updated its fraud prevention criteria so financial institutions can help consumers enroll in mobile banking without requiring online banking sign-up and providing a password manager. The criteria are used in Javelin’s surveys to test financial institutions’ consumer-facing identity fraud, prevention, detection and resolution capabilities. Javelin recently conducted a survey to show how financial institutions can increase safety and loyalty through security measures. Researchers contacted financial institutions with questions about identity theft and recorded the number of calls needed to answer the questions. An average of 6.2 calls was needed to answer the questions, Javelin found. To receive credit, an institution must have a security feature that satisfies the criteria and the service must be provided for free. Overall, financial institutions have improved their prevention by 27 percentage points, and slightly improved detection and resolution capabilities, Javelin said. Half of fraud is discovered by victims themselves. Fraud costs up to $48 billion in losses. “It is critical to empower consumers to self-detect and self-monitor their accounts,” Javelin said. The firm recommended that consumers regularly review their credit information. Javelin uses mystery shopping and website research to score financial institutions by gross annual deposit volume against the criteria. Javelin’s most recent study represents about 50% of the U.S. market in 2009, by dollar value of deposits.

LenderLive Network compliant with RESPA changes

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DENVER (12/22/09)--LenderLive Network Inc., a provider of business process outsourcing and technology for the financial industry, has completed all software upgrades needed to comply with new Real Estate Settlement Procedures Act (RESPA) regulations. RESPA is effective Jan 1. RESPA requires lenders and brokers to provide consumers with a standard Good Faith Estimate (GFE) disclosure of key loan terms and closing costs. LenderLive’s GFE and Truth in Lending Act forms meet state and federal compliance regulations. LenderLive is based in Denver.

CUSO completes capital infusion

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COLUMBIA, S.C. (12/22/09)--Palmetto Cooperative Services (PCS) has completed a campaign to raise more capital. Responding to a private placement offer, 26 South Carolina credit unions have joined with South Carolina Service Corp. (SCSC) to provide more than $8 million in capital for PCS, a credit union service organization. The new funding will be used for debt restructuring, research and development, and marketing enhancements. PCS was created in 1969 as a wholly owned subsidiary of the South Carolina Credit Union League. The CUSO now is independent and was established as a limited liability company this year. Ed Culpepper serves as president of PCS LLC. SCSC is the league’s services corporation. It provides services to South Carolina credit unions through system relationships and administration of fee-based services for league-member institutions. PCS provides item processing services, Check 21 solutions, paper and electronic statements and periodic notices to 400 credit unions nationwide.

Verafin Share One to provide AML antifraud solution

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MEMPHIS, Tenn. (12/21/09)--Share One announced that it will endorse Verafin’s anti-money laundering and anti-fraud solutions to its clients under a new business partnership. Verafin is a CUNA Strategic Service provider. Share One Inc. is a credit union service organization that serves credit unions with asset sizes of $10 million to more than $1 billion. Share One is endorsing Verafin because its solutions can be integrated with Share One’s NewSolutions System. Verafin also supports Share One clients’ compliance and risk management needs, the companies said in a release. Share One’s solutions include features for mortgage, consumer and commercial loans, Internet-based electronic services and an imaging system.

Ellie Mae acquires Mavent for automated compliance service

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PLEASANTON, Calif. (12/18/09)--Ellie Mae, a software and service provider for credit unions, banks and mortgage brokers, said it has acquired Mavent Inc., which provides automated compliance solutions for the mortgage industry. Mavent’s automated compliance solutions will be available as an integrated service for users of Ellie Mae’s Encompass360 Mortgage Management System to ensure that all loans originated by Encompass users are compliant with all applicable rules and regulations. Current Mavent business relationships will stay intact, the companies said in a release. Ellie Mae plans to retain Mavent personnel, who handle product, legal and development operations. The company will remain in Irvine, Calif. Among Mavent’s technology users are Fannie Mae and five of the nation’s 10 largest mortgage lenders.

Smaller CUs use multi-channel POS tech for mortgages

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MILWAUKEE (12/18/09)--Smaller credit unions that use multi-channel online lending technology can transform their mortgage business, according to Mortgagebot. To compete with large lenders, smaller lenders must “streamline, simplify and accelerate the lending process,” said Scott Happ, Mortgagebot president/CEO. Mortgagebot offers PowerSite, which allows lenders to take applications, price loans, and deliver approvals and disclosures through the Internet, a branch or call center, or a loan officer. A recent study by Cornerstone Advisors in Scottsdale, Ariz., indicates that smaller lenders need to spend more on technology to be competitive. However, this can be challenging because of smaller lenders’ budgets. With a point-of-sale solution, “a loan officer isn’t forced to spend 60 to 90 minutes working with a borrower to complete a paper or PDF-based mortgage application,” said Happ. With solutions like PowerSite, lenders can complete the process in 20 to 30 minutes, he added. Louisiana FCU (LFCU), LaPlace, La., deployed Mortgagebot’s PowerSite solution in 2004. Since then, LFCU has tripled its annual mortgage volume without adding staff. Online application technology is the “quickest, most efficient way to grow your business,” said Linda Boe, LFCU mortgage supervisor. LFCU has $128 million in assets. Mortgagebot is based in Mequon, Wis.

CUSOs online investment programs grow

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SAN DIEGO (12/17/09)--Credit unions using CUSO Financial Services (CFS)’ Financial Management Center (FMC) and Web-based financial planning tool are experiencing increased referrals to their investment programs, said CFS. Credit unions that make FMC easily accessible from their home pages have experienced the greatest response. They are receiving about 109 new online visits to the FMC per month, with more than 83% of visitors using the interactive program. Modules with the highest traffic include Retirement Planning, Starting to Invest and Investing for College. Visitors using the self-evaluation tool are twice as likely to request investment adviser follow-up calls and appointments than those receiving direct mail campaigns. CFS also added a Marketing Awareness Center with workshops tailored to life stages, and a Marketing Exchange, with custom marketing campaign templates, to its program. A 33% set-up discount also is extended to credit unions that sign before March 31. More than 40% of investors participating have offered more than three referrals on average to the program. CFS has had about 12% of the investment awareness programs integrate its investment program into its clients’ websites.

IMM launches remote deposit capture

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LINDEN, N.J. (12/17/09)--Integrated Media Management (IMM) has launched a remote deposit capture solution, which has been added by Affinity FCU, Basking Ridge, N.J. Affinity now processes all deposited checks electronically. The solution allows members to scan and send checks from their home or business. The credit union has about 3,500 business members, said Roland Plante, associate vice president of consulting services at the credit union. “At the teller line, we look forward to seeing less traffic, allowing tellers to spend more time with members to cross-sell additional products,” Plante added. IMM, Linden, N.J., specializes in document output management and automation technology.

Southwest Corporates new system detects duplicate deposits

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FARMERS BRANCH, Texas (12/16/09)--A new detection software developed by Southwest Corporate FCU has identified and stopped more than 36,000 duplicate checks during the first 11 months of 2009. Southwest Corporate also recently upgraded the system to search for duplicates on three levels: Has the file been seen before? Have individual items been seen before? And have items dated older than 30 days been seen before? The system has detected duplicates ranging from 1,400 to 12,000 per month on average. Duplicate checks can occur as a result of a financial institution’s procedural error, a consumer error, or because an institution’s processing technology does not protect against duplicates, according to Brad Ganey, Southwest Corporate senior vice president of payment services (LoneStar Leaguer Dec. 15). If allowed to continue through the system, each duplicate item would post to a member’s account a second time, creating the potential for overdrafts. “While no system can detect every duplicate deposit item, Southwest Corporate has significantly minimized the impact these items have on credit unions and their members,” Ganey added.

CUNA Mutual named to Infoworld 100 awards

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MADISON, Wis. (12/16/09)--CUNA Mutual Group has again been named to International Data Group’s InfoWorld 100 Awards for its voice signature technology. The awards recognize companies for technology excellence and project work quality. CUNA Mutual’s technology captures a voice signature and embeds a recorded voice file into a paperless application. The technology is used with CUNA Mutual’s Life and Health Products. The voice signature project is an example of business and information technology working together to deliver a better customer experience and business results through technology, said Rick Roy, CUNA Mutual senior vice president and chief information officer. CUNA Mutual’s voice signature technology also was recognized as one of InformationWeek’s 2009 technology great ideas. This is the third time this year that CUNA Mutual has earned national recognition for its technology.

NCUA to host IT Security Compliance Forum at CUISPA 2010

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ALEXANDRIA, Va. (12/15/09)--The National Credit Union Administration (NCUA) will again host the Technology Security and Risk Compliance Forum at CUISPA2010 Feb. 8-10. CUISPA, the Credit Union Information Security Professionals Association, offers the annual summit to provide information on regulatory and compliance topics to credit union information technology (IT) departments. The forum gives NCUA the opportunity to hear input and case studies from credit unions to help it better understand what policies work. “This forum provides a rare opportunity where credit union IT managers can visit with the NCUA without the pressures of an actual in-process examination,” said Kelly Dowell, CUISPA executive director.

CO-OP partners with NCR to enhance ATMs

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RANCHO CUCAMONGA, Calif. (12/15/09)--CO-OP Financial Services announced a partnership with NCR Corp. to offer a suite of managed ATM services available early next year for credit unions. CO-OP ATM Managed Services includes hardware, software, service upgrades and ATM processing options. Participating credit unions will receive:
* A fully bundled billing process with the option to lease ATM hardware; * Ongoing upgrades to maintain compliance for ATM monitoring and management; * A suite of ATM processing options; and * A single contact point for all ATM-related issues, as opposed to multiple vendors.
Credit unions also can add features such as check imaging, content distribution and other ATM functions. NCR will handle ATM sales, deployment and servicing. CO-OP Financial Services, Rancho Cucamonga, Calif., is a credit union service organization.

Microsoft Temenos to offer core banking solutions

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GENEVA and REDMOND, Wash. (12/14/09)--Microsoft Corp. and Temenos Group announced an alliance to offer core banking solutions through the TEMENOS T24 and Microsoft SQL Server. The solutions are available to credit unions. Temenos and Microsoft recently worked with North Shore CU, a credit union in Canada, to deliver a core banking solution through TEMENOS T24 and Microsoft SQL. “Ours is a fiercely competitive market, and the combined TEMENOS T24 and Microsoft SQL Server platform helps us attract and retain members by providing expert, proactive financial advice based on clear data,” said Fred Cook, NSCU chief information officer. “If you’re going to be nimble in this industry, then you’d better have a stable banking platform that supports that,” he added. Temenos Group is a global provider of banking software systems. Microsoft Corp. provides software for financial firms.

Diebold highest ATM provider in FinTech 100

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NORTH CANTON, Ohio (12/11/09)--ATM manufacturer and CUNA Strategic Service provider Diebold was ranked fourth in the 2009 global FinTech 100 ranking of financial services providers. Diebold is the highest-ranking ATM provider on the list for the second consecutive year. Diebold derived 91% of its $3.17 billion revenue in 2008 from services, software and technology solutions. “When comparing ATM deployments of service providers to the number of ATMs from surveyed banks, Diebold holds 57% of market share of total ATMs,” according to Aite Group analyst Kate Monahan. The FinTech 100 ranking recognizes companies for their contributions to the financial services industry through products, technologies and services.

Alliance One adds 22 ATMs in California

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COLUMBUS, Ohio (12/11/09)--Alliance One announced that it added 22 ATMs in California to its network through a partnership with Provident CU, Redwood Shores, Calif. The addition brings Alliance One’s total ATMs to 4,700. Alliance One subscribers can find the surcharge-free ATMs by using the ATM finder on Alliance One’s website. Alliance is a cooperative group of credit unions, community banks and thrifts that have joined to allow their cardholders to access each others’ ATMs nationwide. Provident CU has $1.6 billion in assets.

Think 10 conference announces speakers

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RANCHO CUCAMONGA, Calif. (12/10/09)--Three executives from software, online services and automobile industries will share practical plans and tactics with the credit union industry on how to do more with less at THINK ’10 in April. THINK ’10, an industry conference hosted by CO-OP Financial Services, will be held April 18-21 at the Fairmont Scottsdale in Scottsdale, Ariz. This year’s theme is “Resetting Priorities for a New Landscape.” Speaking on maximizing limited resources in the current economic environment will be Bob Herbold, former chief operating officer of Microsoft Corp.; Tim Sanders, former chief solutions officer of Yahoo! Inc., and Dave Schembri, CEO of smart USA. During his eight years at Microsoft, Herbold streamlined operations leading to a seven-fold increase in profits while the company’s revenues increased four-fold. He also authored “Seduced by Success: How the Best Companies Survive the 9 Traps of Winning” and “The Fiefdom Syndrome.” Sanders is the author of The New York Times best-seller “The Killer App: How to Win Business and Influence Friends.” He specializes in encouraging corporate social responsibility and employee development programs, a theme of another book of his, “The World at Work.” Schembri is responsible for the distribution of smart vehicles in the United States. His 30 years in the automotive industry includes positions with Volkswagen and Mercedes Benz, where he recorded several successful product launches and 11 consecutive record years in new- vehicle sales. CO-OP Financial Services is a credit union service organization based in Rancho Cucamonga, Calif.

CO-OP launches multi-mode platform

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RANCHO CUCAMONGA, Calif. (12/9/09)--CO-OP Financial Services is expanding CO-OP Mobile with a new Multi-Mode Platform that supports text banking, mobile Web browsers and downloadable applications for devices such as iPhones. Credit union members can use the text banking feature to send a message about an account inquiry and receive information back. Mobile browser features allow members to use their phones to visit the CO-OP Mobile Web site, enter pass codes and obtain account information. Applications can be downloaded to the iPhone, Blackberries and other phones. “CO-OP Mobile Multi-Mode Platform helps credit union service a broader member base and become more profitable as it supports the three most popular mobile banking options,” said CO-OP President/CEO Stan Hollen. Credit unions can choose to offer one or all three service options. CO-OP Financial Services is a credit union service organization based in Rancho Cucamonga, Calif.

Three CUs join CU 24 Network

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TALLAHASSEE, Fla. (12/9/09)--The Credit Union 24 Network announced Tuesday that it has signed three more credit unions to use its services. Credit Union 24 is an ATM and point-of-sale (POS) network that offers credit unions multiple processor links, hundreds of thousands of POS locations at national retailers and local merchants, and more than 100,000 ATM terminals nationwide. The credit unions are:
* NRS Community Development FCU, Birmingham, Ala.; * Cabot & NOI Employees CU, Pampa, Texas; and * International Airline Employees FCU, Briarwood, N.Y.
Asset sizes for the credit unions are $1 million, $27 million and $29 million, respectively. Credit Union 24 is headquartered in Tallahassee, Fla.

Products and Services briefs (12/07/2009)

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* NORTH RICHLAND HILLS, Texas (12/8/09)--Credit unions and other financial institutions said they expect technology to positively impact productivity and compliance assistance in 2010, according to a Cypress Software Systems survey. The respondents were questioned during a recent conference. About 48% expect technology’s primary role to increase productivity, followed by compliance assistance (26%), enhanced risk management (21%) and improved quality control (5%). Mortgage regulations (32%), compliance (26%), risk management (19%), the economy (13%) and cost reduction (10%) also are expected to be next year’s hot topics, according to survey results. About 86% of those surveyed also said they expect an increase in business loan applications in 2010. Cypress Software Systems, North Richland Hills, Texas, is a developer of automated credit application decision support technology ... * LINDEN, N.J. (12/8/09)--Integrated Media Management (IMM), a document output management and automation technology provider, announced that CFE FCU, Lake Mary, Fla., has selected IMM’s TotaleWorks suite of products. TotaleWorks includes TotaleAtlas, a document preparation engine that captures signatures electronically; TotaleChecks, software that laser prints batch and online institution official checks on blank security paper; and TotaleReceipts, an automated teller receipt solution. CFE FCU has $1.1 billion in assets ... * MEMPHIS, Tenn. (12/8/09)--uMonitor announced that it has partnered with Pawtucket (R.I.) CU. The credit union is implementing uMonitor’s uOpen and uFund account opening and funding solution; uSwitch, an integrated switch kit; and uTransfer, a money transfer platform that will allow members to move money in a secure online environment. Pawtucket has $1.1 billion in assets ...

CUNA Mutual announces 2010 CU Protection webinars

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MADISON, Wis. (12/7/09)--CUNA Mutual announced its 2010 Credit Union Protection Webinar Series to address topics ranging from management liability and emerging technologies to robbery and mortgage fraud. “Our webinars are designed by risk management experts to help credit unions address the most costly, common and emerging risks in the industry,” said Chad Nitschke, vice president of Credit Union Protection. “The webinars are free to our policyholders as part of our commitment to providing protection that reaches beyond an insurance policy. Each webinar is 60 minutes. Webinars include:
* Covering Your Assets, Jan. 20. Attendees will learn what critical steps each director and officer can take to protect their personal assets from a claim. * Wire/Automated Clearinghouse Transfer Fraud, Feb. 10. The webinar will identify the latest automated clearinghouse (ACH) and wire transfer fraud warning signs and how to implement loss mitigation techniques to protect credit unions and members. Included will be an overview of the regulations that govern wire and ACH transfer transactions and how liability is assigned. * Robbery (and Other Unsafe Situations), March 10. The webinar will illustrate unsafe situations and how to avoid them with practical tips and techniques involving lighting, visibility, building and lobby design, ATM locations, staff training and alarms. * Employment Practices: Laws & Litigation, April 21. The economy and recent legislative changes have spawned a record number of employment discrimination charges. Management decisions, including staff reductions, benefits changes and hiring new employees are fueling litigation. Participants will learn how to minimize costly third-party liability lawsuits. * Dealing with Social Networking Risks, May 19. Attendees will learn processes regarding social networking risk aversion and how to design effective social networking policies. * Minimizing Mortgage Fraud, June 23. A 2009 report by the Financial Crimes Enforcement Network indicated mortgage fraud reached an all-time high in 2008 with more than 64,000 reported incidents and a 23% increase in the number of mortgage fraud reports filed. This session will share best practices to help manage mortgage fraud losses and identify ways to minimize fraudulent activity that goes undetected. * Managing Your Uninsurable Risks, Aug. 11. The session will discuss key uninsurable risks and loss reduction techniques. * Spam, Shams & Other Scams ... The Sequel! Sept. 15. Updated by popular demand, this session discusses the most current fraud trends in the credit union marketplace, with real-life examples of how credit unions have been impacted by frauds and scams and steps to avoid being a victim. * Emerging Technologies = Emerging Risk, Oct. 20. Participants will hear about the exposures and potential pitfalls of new member services, such as teller kiosks, mobile banking, remote deposit capture and electronic signature. Also discussed: methods to balance the benefits these new technologies bring with the inherent risks that accompany them. * Lender Liability, Nov. 17. This session will illustrate typical case law allegations, including negligence and breach of fiduciary duty, and how to protect credit unions from these exposures. Participants will hear the basics of repossessions and foreclosures, ways to minimize lender liability losses and how insurance can protect credit unions.
In 2009, CUNA Mutual hosted 10 webinars, attended by more than 2,700 credit union professionals.

CSS ICUL Service Corp. team up on prepaid cards

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MADISON, Wis. (12/04/09)--Growing needs for prepaid card services and increased staff efficiencies are being addressed by a new alliance between CUNA Strategic Services (CSS) and ICUL Service Corp. ICUL Service Corp. will provide Visa prepaid gift card and reloadable debit card programs for credit unions through the relationship. “Because participating credit unions won’t have the overhead and workload of managing the program, they can focus on selling the prepaid products to their members,” said Wes Millar, CSS senior vice president. “Consumers want these products, and we have designed them so they are simple and easy to understand,” said George Fiegle, ICUL Service Corp. executive vice president and chief operating officer. “The LSC gift card is similar to a traditional gift card but can be used everywhere Visa is accepted instead of a single retailer. "CUMONEY is a reloadable debit card program for which there are a wide variety of applications," he added. "Members can reload the balance themselves over the Internet. Thirty-eight state Leagues have partnered with LSC to promote its gift cards and CU MONEY." ICUL Service Corp. serves more than 2,000 credit unions in 45 states with its CUMONEY product line. CUMONEY is designed as a turnkey agent program in which all fees on the cards have been set, without liability or fraud exposure to credit unions.

CU 24 launches ATM locator program

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TALLAHASSEE, Fla. (12/4/09)--Credit Union 24, a credit union-owned ATM and point-of-sale network, announced the launch of its LocatorSearch Referral Program. Services include Web, mobile and iPhone locators for ATMs and branches, which includes combining ATM locations from multiple networks in which credit unions participate. The WebLocator provides credit unions with an interactive map on their websites that allows members to click, drag and zoom in on map locations, and generate driving directions. Credit union members also can search by street address, Zip code or phone number. MobileLocator translates the WebLocator experience to any Internet-enabled phone or handheld device. iPhoneLocator allows credit unions to create an iPhone application for their website, so members can access locations and other information through their iPhones. WebLocator is also available on CU 24’s website, allowing participants and members to find ATMs on the CU24 network.

Open Solutions converts three high-asset CUs

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GLASTONBURY, Conn. (12/3/09)--Open Solutions Inc. announced that it completed core data conversions for three credit unions with combined assets of more than $7 billion. The credit unions are Mid-Atlantic Corporate FCU, Middletown, Pa.; Redstone FCU, Huntsville, Ala.; and USAlliance FCU, Rye, N.Y. All moved to Open Solutions’ core data processing platform, The Complete Credit Union Solution: DNA. “I’m not aware of anyone in the credit union market ever converting multiple institutions with more than $7 billion in assets in a single weekend,” said George McGourty, vice president of business development for Open Solutions’ Credit Union Group. Open Solutions, Glastonbury, Conn., offers core data processing applications for credit unions.

Xtend CUAnswers to provide outbound calls for CUs

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GRAND RAPIDS, Mich. (12/3/09)--Xtend Inc. will provide outbound calls for more than 165 credit unions in the CU*Answers core data processing client base. Xtend anticipates making up to 82,500 calls on behalf of credit unions. Xtend and CU*Answers will team up to provide up to 500 outbound phone calls for each credit union. The calls will be made at no charge. Credit unions can choose from five campaigns that make calls to near-members, dormant members, members with available contingent liability, to promote electronic services and refer friends to the credit unions. Xtend Inc. and CU*Answers are credit union service organizations located in Grand Rapids, Mich.

CUDL nabs second global Summit marketing award

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ONTARIO, Calif. (12/3/09)--CUDL announced that it has received the Summit International Marketing Effectiveness Award for its AutoSMART Program and website. This is CUDL’s second Summit award in three years for AutoSMART. CUDL competed against more than 500 global entries in the Consumer Services Product Campaign category. The AutoSMART Program and website were recognized for outstanding achievement in Marketing Strategy and Effectiveness. The AutoSMART Program provides credit unions with a vehicle shopping and research website that they can customize and market to their members. About 8,000 auto dealers participate to network with CUDL credit unions. More than 510,000 vehicles are listed on the website. CUDL is a credit union service organization based in Ontario, Calif.

2010 CU Retail Delivery Convention set

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CHICAGO (12/2/09)--A tentative agenda has been set for the 2010 Credit Union Retail Delivery Convention, June 30-July 2 in Chicago. This year’s theme is “Delivering the Future . . . Now.” The conference, sponsored by Financial Services Centers Cooperative, will be held at the Renaissance Hotel. Pre-conference sessions June 30 include “Cloud Computing in the Credit Union Marketplace,” by Hugh Smallwood, chief technology officer, Ongoing Operations LLC, and “Anatomy of a Disaster--A Technical Perspective,” by Kirk Drake, CEO of Ongoing Operations. Conference sessions include:
* Success the Hard Way: From Homeless to Harvard, with Lalita Booth; * Creating a Culture of New Media, Communication and Attracting Today’s Consumers: How Google did it and you can too! with Chris Sacca, former head of special initiatives for Google, and a Twitter adviser; * Peer to Peer: How Credit Unions Can React to and Prosper from New Payment Systems, with Ron Galloway, president of American Mediaworks; * Future Money Trends in a Post Recession Economy with Dr. Thomas Frey; and * Joining the Conversation: Connecting Through Social Media with Bryan Sims, CEO of brassMEDIA Inc.

CUAnswers partners with iPay

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GRAND RAPIDS, Mich. (12/2/09)--CU*Answers has partnered with iPay Technologies to offer iPay’s turnkey PLUS bill payment and presentment solution under CU*EasyPay starting in May. Credit unions using iPay’s PLUS solution will be able to offer members integrated bill payment services. Members can access Bill Payment by signing onto CU*Answers’ It’s Me 247. iPay delivers more than 85% of bill payments electronically. It offers support through phone, live-chat and e-mail. CU*Answers is a credit union service organization based in Grand Rapids, Mich. iPay, Elizabethtown, Ky., offers online bill payment solutions.