MADISON, Wis. (2/17/09)--Credit union employees can learn some of the basics of member service and training through four new courses offered through the Credit Union National Association’s CPDOnline self-study program. Front-Line Basics--Teaches teller fundamentals and professional member service through an interactive course. Online lessons address maintaining the teller workstation, handling cash and negotiable instruments, balancing the teller drawer, operating remote branches, understanding features and benefits of credit union products and services, and translating financial jargon into terms members understand. Managing Member Accounts--Outlines tips and the basic tools for providing member service and staying connected with members via new technologies. Online lessons also cover membership applications, savings and share draft accounts, loans, credit cards, ATMs and other member offerings. Call Center Service Skills--Presents techniques for relating with members and dealing with repetitive tasks. Online lessons also offer tools and technology to increase the success of the credit union call-management center and to handle special situations with ease. Transitioning to Trainer II--Builds on base knowledge in Transitioning to Trainer, including adult learning theory, multi-sensory learning, and motivation. Online lessons also help fine-tune training plans, learner evaluations, and presentation and facilitation skills. Other courses that were added to CUNA’s CPDOnline catalog include:
* Campaign Involvement--Addresses what credit union professionals can do to support credit union-friendly candidates and to get out the vote among their members. It also illustrates ways to get involved with local, state and federal political campaigns to further the credit union movement; * Public Affairs and Communication Strategies--Explores public affairs and effective communications strategies and provides tips for communicating credit union issues to local public officials; * Office of Foreign Assets Control: Training on Demand for Staff--Presents up-to-date information regarding the Office of Foreign Assets Control to ensure requirements have been met before an examination; * Money and Negotiable Instruments: Training on Demand for Staff--Details methods for detecting counterfeit money and recognizing bad checks to help prevent fraud. The course also improves efficiency and accuracy by helping attendees understand the methods for handling cash, share drafts, and traveler’s checks, and accepting deposits; * Subject-Matter Expert to Trainer: Training Basics Training on Demand for Staff--Outlines the basics of training staff efficiently and effectively to prepare subject-matter experts to teach up-and-coming credit union professionals and encourage development in themselves and others; and * Understanding the Audit Report: Training on Demand for Volunteers--Helps a supervisory committee better understand and evaluate the audit report, financial statements, and the auditor’s findings and recommendations to increase the report’s overall value.
For more information, use the links.