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Harland Clarke turns statements into a marketing channel

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SAN ANTONIO (2/17/12)--Harland Clarke Corp. will expand its Statement Solutions offerings with new transpromotional marketing and operational capabilities, the company announced Thursday.

A CUNA Strategic Services provider, Harland Clarke said the enhancements and its proprietary analytics will help credit unions turn account statements into targeted marketing communications with one-to-one messaging.

Account holders open their account statements to review their transaction history. Statement Solutions will provide a key touchpoint, which means financial institutions can include customized messaging applicable to each accountholder, the company said.

As a result, credit unions and other financial institutions can achieve a higher marketing return on investment, extend customer relationship management strategies and increase cross-sales opportunities for products and services, said Harland Clarke.

"Our financial institution clients are looking for ways to maximize value across their businesses, and one way to do that is through secure transactional account statements," said Harland Clarke President/Chief Operating Officer Dan Singleton.

"We have made significant investments in transactional print processes and state-of-the-art equipment to increase production capacity, enhance operational efficiencies and support advances in messaging and mail management," he added.

The company will offer transpromotional marketing for both print and electronic statements.

Catalyst Corporate to offer lockbox service

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PLANO, Texas (2/17/12)--Catalyst Corporate FCU, Plano, Texas, will soon offer a lockbox payments processing service.

Catalyst Corporate's new lockbox service will manage repetitive tasks, such as incoming credit card or loan payments, address changes, correspondence, unsigned checks and checks without payment coupons, said Karen Coble, Catalyst Corporate's vice president of sales.

Credit unions will be able to view their lockbox activity, images and reports through Catalyst Corporate's online account management system (TranZact).

The lockbox service includes: daily mail pick-up from a post office box, opening and sorting out mail that requires special handling, scanning the check and payment coupon, endorsing the check, electronically reading or manually entering MICR line information from checks, electronically reading or manually entering optical character recognition line and handwritten information from payment coupons, courtesy amount recognition/legal amount recognition technology character recognition of the check amount, manual verification of check amount, payments applied in accordance with credit union business rules, and same-day electronic deposit of checks.

In addition, payment output files (defined by member) and daily reports will be posted  on TranZact for credit unions to download. Catalyst Corporate will retain and dispose of images and physical documents as directed by the credit union.

Info available on CUNAs business lending institutes

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MADISON, Wis. (2/17/12)--Registration is open for the Credit Union National Association (CUNA) Business Lending Certification Institutes, July 16-20 in Madison, Wis.

The CUNA Business Lending Certification Institutes is designed to provide a practical education on business lending and, via expert-led sessions, address real-life business scenarios.

Presented in partnership with the University of Wisconsin-Madison School of Business, Executive Education, Small Business Development Center, the CUNA Business Lending Certification Institutes are offered in three parts:

  1. Fundamentals. Attendees will develop a foundation for business awareness and an understanding of the components involved in business lending services.
  1. Credit analysis. This school addresses the challenges business members face in making debt service payments and meeting other financial responsibilities.
  1. Advanced credit analysis. Students will gain hands-on experience with credit analysis.
"This program offers training and resources to help credit unions achieve a strong and sustainable member business lending program," said Courtney Cantwell, CUNA manager of instructional design. "Not only does it help them grow their member base, but it strengthens their presence in the community."