RANCHO CUCAMONGA, Calif. (3/1/12)--CO-OP Financial Services and Diebold Inc. have partnered to offer CO-OP ATM Managed Services, a complete ATM fleet implementation and management suite for credit unions.
Diebold will market and sell CO-OP ATM Managed Services and offer its Diebold Integrated Services as part of the product suite. The suite includes anti-skimming, currency management, enterprise security and software deployment services.
Diebold also will offer CO-OP Payment Processing services for signature and personal identification number (PIN) debit and ATM transactions.
The new suite of services is a vendor-neutral managed service solutions designed to address the individual needs of clients. The agreement enables CO-OP to provide credit unions with the two primary ATM hardware options.
"Diebold brings significant marketing power and a high-quality brand to the partnership," said Stan Hollen, CO-OP Financial Services president/CEO. "Like our own organization, Diebold has strong relationships with credit unions and understands the need to minimize expenses, simplify management and maximize member experience at the ATM."
With the new services, credit unions can turn over all their ATM-related issues to a single source so they can focus on their core financial services to members. The CO-OP ATM Managed Services solution includes:
- Fleet consultation and financing, including technology recommendations and financing/leasing analysis and options;
- Fleet maximization and innovation, including deployment and implementation of new or upgraded devices, and compliance updates;
- Fleet management and coordination, including device support, management of vendor services, and a single source for support and billing; and
- ATM processing, including CO-OP Connect infrastructure, terminal driving, reporting, advanced fraud detection and prevention, and adjustment processing.