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CUNA Mutual launches autohome insurance site

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MADISON, Wis. (3/4/09)--Through its MemberCONNECT channel, CUNA Mutual Group is launching a public website for credit union members to research insurance information from their homes. The Internet is the most commonly used channel to research auto insurance in the U.S., according to a recent report by Cambridge, Mass.-based Forrester Research Inc. Of U.S. adults who researched auto insurance in the past year, 49% used the Internet, compared with 36% by phone, 28% in person and 10% by mail. “Adding the convenience of the website to our MEMBERS Auto and Home product area is all about meeting the needs of credit unions and their members,” said Shad McKnight, vice president and product executive at CUNA Mutual. “By linking our insurance products to the channel used most frequently by consumers, we’re providing our credit union partners with a valuable tool for their members and greater awareness of the products available to them through their credit union.” In addition to being solely for credit union members, the site is designed for members of credit unions that are part of the MEMBERS Auto Home Program. When credit union members visit the site, they’re asked to provide their credit union’s name before obtaining insurance information. They select the name from a drop-down list of all credit unions that endorse the MEMBERS Auto and Homeowners Insurance Program. CUNA Mutual is encouraging credit unions to add Web links to their site for greater exposure to members. The company will announce additional e-commerce enhancements later this year. “We recognize the prominent role the Internet plays for people shopping for and buying insurance, so providing an enhanced e-commerce platform to better serve credit union members is critical,” said McKnight. “Rather than trying to shift member behavior, we’re shifting our approach to align with their behavior.” For more information, use the link.

New on-demand course is on share insurance rule changes

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MADISON, Wis. (3/4/09)--Credit unions can learn about the changes in federal share insurance rules and how to explain these changes to members with a new training segment in the Credit Union National Association’s (CUNA) series of on-demand trainings for credit union staff and managers. Share Insurance Rules Training on Demand addresses the changes affecting federal share insurance rules and how these changes affect credit unions and their members. The course details the recent adjustments to coverage limits, how accounts can be maintained to maximize coverage, and how to calculate the share insurance coverage on the types of accounts available at credit unions. Each downloadable Training on Demand package consists of a 30-45 minute video-like training presentation, printable workbooks and five online exams for optional testing. The presentations can be saved to a computer, DVD, or USB drive and used an unlimited number of times. CUNA also plans to expand its library of Training on Demand for Volunteers with several new titles throughout the year. Additional volunteer offerings debuting this year include:
* Overseeing the Annual Audit by Outside Parties. It helps the supervisory committee select an auditor and receive the most benefit from the audit and auditor; * Effective Governance: An Overview. It explores effective governance practices including setting a course and mission for the credit union. It also offers tips for modern, progressive governance practices in terms of strategy, leadership, core values and communication; * Volunteer Self-Evaluations. It explains how to make the process of board self-evaluation manageable and beneficial; * Communications Strategies for High-Performing Volunteers. It offers ideas to engage in honest, candid, and spirited deliberation to help volunteers work effectively for the credit union. Volunteers also learn how to make their voices heard, gather and use information in an efficient manner, and know what to ask; * How to Think About Strategic Planning. It helps volunteers establish goals and the plans to set the culture of the credit union and the tone of the operation; * Business Continuity Planning for Volunteers. It details the role of volunteers in business continuity planning, so their credit unions are properly prepared to respond to critical disruptions of any kind; and * What the CU Volunteer Needs to Know About Harassment in the Workplace. It outlines information for volunteers to develop strong written sexual harassment policies and procedures. It also explains how to best-protect the organization and its interest, and how to set the correct tone.
For more information, use the links.