NORTH CANTON, Ohio (3/5/13)--Through a partnership between Diebold and CO-OP Financial Services, West Jordan, Utah-based Mountain American CU is testing an ATM that allows users the option to contact member service representatives through a video connection.
Diebold supports member identification and video services, and CO-OP Financial Services provides network access and terminal capabilities.
Diebold is a CUNA Strategic Services provider.
Diebold's Concierge Video Services have been added to Mountain America CU ATMs in the Salt Lake City area.
During transactions, consumers can initiate a video call to member service representatives to complete activities not traditionally conducted at the ATM, such as account maintenance, new-account setup and savings-product renewals.
"Bringing video support to the ATM offers financial institutions the ability to enhance their self-service capabilities and improve member experiences," said Stan Hollen, CO-OP Financial Services president/CEO. "It enables greater personalized service and offers consumers a convenient way to interact in a more meaningful manner with their institutions."
Concierge Video Services also allows institutions to engage in one-to-one marketing using Diebold's Agilis Campaign Office self-service marketing solution. For example, the software can notify an ATM user about promotional savings rates and offer to connect the user to a representative via video to explore options.
Mountain America CU's pilot follows a similar trial conducted by Missoula (Mont.) FCU with walk-up ATMs.