RANCHO CUCAMONGA, Calif. (3/7/08)--CO-OP Financial Services has licensed Saylent Technologies' portfolio optimization program to help member credit unions identify and analyze card-usage patterns. The solution delivers information about cardholder usage and portfolio trends. The program will be delivered via the CO-OP website and offered in two modules: Enhanced Reporting and Business Analytics. Credit unions and their credit unions service organizations can use it to report on, analyze and increase card use and interchange income. Credit unions can review detailed network and merchant-level reporting, estimated interchange, custom campaign management and profitability metrix. "To increase revenue, credit unions need an intimate understanding of the individual member usage and the requisite tools to gather the data to meet member needs and make the most of their accounts," said Stan Hollen, president/CEO of CO-OP Financial Services. The program is built to support multiple transaction sets. Although it is initially being rolled out to support credit union debit programs, it can also be applied to other areas such as ATM, shared-branch transactions, credit usage and more.
KENTWOOD, Mich. (3/7/08)--WESCO Net has installed a new centralized information technology (IT) monitoring, reporting and asset management network at its Kentwood, Mich., processing facility. The network will house its new Deepsite application for credit unions using WESCO Net for managed services. Deepsite is designed to:
* Maximize system uptime for managed servers and devices by monitoring and alerting, allowing support staff to resolve issues before failure occurs; * Increase security by integrating anti-virus providers, patch management and security auditing software with alerting and reporting capabilities; * Analyze trends to identify performance bottlenecks; * Control assets with real time asset inventory capabilities to provide deep visibility into computing and network assets; and * Provide secure 24/7 customer web portal with access to reports on IT assets.
Managed services include WESCO Net's firewall management services and its server assurance program, which ensures a credit union's critical data servers (fileservers, e-mail and database) are configured properly and maintained when new service packs and manufacturer fixes are released. The program also ensures that backup and anti-virus systems are fully operational.
GLASTONBURY, Conn. (3/7/08)--Open Solutions Inc. announced the launch of its latest core processing solution, brand-named DNA. DNA features an updated user interface that improves workflow, provides easier access to information and further enhances processing capabilities (BusinessWire March 3). The user interface of DNA was designed after consulting with Open Solutions’ clients from the credit union and banking industries. It uses .NET technology. “Focus groups were held with clients, as well as non-clients, and the product was independently tested with banking and credit union groups,” said Michael Rawlins, director, human factors engineering, Open Solutions. “Using human factors research and usability testing, Open Solutions has created a streamlined, yet feature-rich, user experience that improves navigation and productivity.” Four credit unions are using DNA: 1st Financial CU, St. Charles. Mo., $166 million in assets; Spirit of Alaska FCU, Fairbanks, Alaska, $87 million; USA CU, Auburn Hills, Mich., $573 million; and Vermont State Employees CU, Montpelier, Vt., $367 million.