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Webinars aim to help members in struggling economy

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MADISON, Wis. (4/2/09)--Credit unions can learn how to reassure credit union members in the current economy by communicating strengths and the benefits of membership, and explore ways to help struggling members with their finances during three Credit Union National Association webinars this month. “Communicating Your Credit Union’s Strengths” will show how to proactively communicate credit unions’ strengths, reassure existing members and attract new ones. The April 9 webinar explores new ideas and initiatives for attracting members and how to explain the benefits of membership. Attendees also will learn how to set clear expectations to elevate service standards and how to recognize success. “Best Practices for Implementing a Financial Counseling Program” will help credit unions set up a program to teach members how to manage their finances. The April 15 webinar will detail step-by-step considerations for implementing a financial counseling program. Attendees also will receive tips and advice from three financial counselors who helped implement successful programs at their credit unions. “Foreclosure Prevention: How Can You Help Your Members?” will present possible solutions and resources April 16 that can help struggling members meet their mortgage obligations. Attendees also will learn how to evaluate a member’s capacity for a sustainable solution. Retention and liquidation options, and resources for foreclosure prevention, will be explored. More than 30 webinars are scheduled during the second quarter to educate credit union personnel about: finance and economics; human resources and training; security; lending and collections; management and leadership; marketing and business development; operations, sales, and service; and regulatory compliance. Archived versions of many recently held webinars also are available. For more information, use the links.

Prime Alliance CUDL postpone 2009 Lending Symposium

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TUKWILA, Wash. and ONTARIO, Calif. (4/2/09)--Prime Alliance Solutions Inc. and CUDL, two credit union lending service organizations, announced Tuesday they have rescheduled their 2009 “Driving Home” lending symposium, for 2010. Prime Alliance and CUDL are looking closely at alternatives to deliver the symposium’s educational sessions to credit unions this year, and expect to have a plan in place in the near future. Prime Alliance and CUDL said they recognize the impact recent events have made on credit unions’ bottom lines. Credit unions are monitoring travel and controllable expenses, and are focusing on helping members through the economy. “We understand our industry and recognize our customers are putting all their energies into helping members through these challenging times,” said Joe Brancucci, chairman and CEO of Prime Alliance Solutions, Inc. Tony Boutelle, president/CEO of CUDL, added: “Credit unions are leading by example through the credit crisis, continuing to lend where others have stopped. We believe it is vital that we remain focused wholly on supporting our credit unions’ efforts and postpone the symposium this year.” The two organizations confirmed they will host the “Driving Home” symposium in May 2010 in Las Vegas. Additional information will be announced within two weeks.

Corporate Synergies adds VACORP to system

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JACKSONVILLE, Fla. (4/2/09)--Corporate Synergies LLC recently completed a core processing conversion, adding Virginia Corporate FCU (VACORP) to its core processing system and member interface. The credit union service organization (CUSO) now serves three corporate credit unions: VACORP, Southeast Corporate FCU and Georgia Central CU. Lynchburg, Va.-based VACORP converted from U.S. Central’s CCUN system to Open Solutions’ TCCUS core processing system and customized its Member$MART user interface, both hosted by Corporate Synergies. Through the Corporate Synergies CUSO, the corporates can share costs and eliminate duplication of common business functions. The CUSO also provides operational and technical support for the corporate’s core processing platform.