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CUNA Mutual Offers Protection Webinars

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MADISON, Wis. (4/11/13)--CUNA Mutual Group will present two Credit Union Protection webinars to assist credit unions in keeping their employees healthy and safe while minimizing the credit union's exposure to losses for workers' compensation and employment practices liability.

The April 17 webinar topic is "The Aging Workplace & Worker Safety." Presenters will discuss the realities of the aging work force, the impact it can have on safety and practical ideas to help reduce disabling workplace injuries that cost businesses millions of dollars annually.

On May 15, CUNA Mutual Group will discuss "Employment Practices." Workplace discrimination charges and employment practices liability lawsuits are rising. This session will explore the latest workplace issues and actionable steps to help reduce a credit union's employment-practices liability-claims exposure.

Registration is available to CUNA Mutual Group's Fidelity Bond policyholders. All webinars are one hour long and begin at 10 a.m. CT.

In 2012, more than 9,000 credit union professionals registered to attend a Credit Union Protection webinar.

Additional live webinars available to CUNA Mutual Group Bond policyholders include:

  • "Communication, Social Media & Crisis Management," July 24;
  • "Insurance Coverage Adequacy," Aug. 21;
  • "Vendor Management: Due Diligence & Liability," Sept. 18;
  • "Cyber Risks: Threats & Loss Control," Oct. 16, and
  • "Lender Liability," Nov. 13.
To register, use the link.

Auto Expert Reports Increases In Sales, Revenue

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RIVERSIDE, Calif. (4/11/13)--Auto Expert, an auto locating and buying service, reported a 30% increase in car sales for 2012 over 2011.

Net income for 2012 rose 148% over 2011, and revenue was up 24%, the company said.

An affiliate company of Riverside, Calif.-based Altura CU, Auto Expert is partnered with 10 California credit unions representing 750,000 members.

"Auto Expert had a terrific 2012," said Chris Andrus, Auto Expert president. "Clearly, there was a great deal of pent-up demand for new cars. People who put off auto purchases over the past few years while the economy sputtered, finally returned to the marketplace. Sales continue to be strong in 2013."

Aftermarket sales revenue--derived from sales of DVD players, paint sealants, back-up cameras and similar accessories--was up 6% in 2012, compared to 2011.

In its customer service ratings, Auto Expert reported a net promoter score of 93% and a member satisfaction rating of 98%. "We also had a customer satisfaction survey return rate of 47%," said Andrus, who pointed out that a typical survey return rate is between 10% and 15%.

The Net Promoter score asks one question--How likely is it that you would recommend [your company] to a friend or colleague?--so organizations can get a clear measure of their performance through the eyes of their members or customers.