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Products Archive

Products

CUSN blocks third-party kiosks

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LAKEWOOD, Colo. (4/21/08)--Credit Union Service Network (CUSN) has blocked third-party kiosk access for CUSN network participants, effective April 16. That means all shared-branching transactions at third-party ATM kiosks will be blocked from CUSN credit union members. New functionality will allow state networks and credit unions to "opt out" of participation with third-party, non-credit-union-owned shared-branching kiosks. CO-OP Shared Branching, CUSN's national shared-branching provider and partner, developed the new functionality. A third-party kiosk is one that is not owned or controlled by a credit union. The block will not affect kiosks that are owned and operated by credit unions. Although kiosks may be a viable tool for credit unions in the future, CUSN said in a press release it believed the current VCOM units were rushed to the market without proper dialogue between the national shared-branching networks and the creation of formal network rules. CUSN said it hoped a dialogue among national networks would occur to address its concerns. If such a dialogue occurs and its concerns are resolved, CUSN will allow its credit union partners to individually "opt in" again to allow members to use third-party kiosks.

Products and Services briefs (04/18/2008)

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* INDIANAPOLIS (4/21/08)--fiVISION, a customer relationship management and account opening technology solutions provider for credit unions, announced that its memberWORKS solution had 1.77 million contacts, 262,000 requests and 34,000 new memberships in 2007. The company had 99.96% system availability. fiVISION also partnered with Integrated Media Management, XP Systems and Members Health Network, a subsidiary of Members United Corporate FCU. It launched its Screen Pop module to integrate voice response units with memberWORKS and processed 500,000 member service tickets with the memberWORKS Relationship Management platform ... * RANCHO CUCAMONGA, Calif. (4/21/08)--The California Credit Union League will offer eTrain webinars to Florida Credit Union League member credit unions through a new partnership with the Florida league. More than 50 webinars will be offered, including those on the Bank Secrecy Act, lending and how to market to Generation X ... * ATLANTA (4/21/08)--Customers who own the Equifax Credit Report Control (CRC) do so because they can lock and unlock their credit file in real time, according to an online survey. More than eight out of 10 respondents also said they are concerned about the effects of identity theft. Six out of 10 said they have been identity theft victims or know someone who has. About 600 Equifax customers participated in the survey in February. In October, Equifax added the CRC solution to its Credit Watch, which is a credit monitoring service. Equifax helps financial institutions, including credit unions, manage their credit information ... * NORCROSS, Ga. and LONDON (4/21/08)--Postilion, a provider of software solutions for self-service banking and payments, announced enhancements to its ATM Driving solution. The solution processes transactions across the entire ATM estate through two production systems. It also can provide disaster recovery, the company said. Postilion is a division of S1 Corp. ...