SOUTHFIELD, Mich. (4/29/11)--Neighborhood Mortgage Solutions, a Frankenmurth, Mich.-based credit union service organization (CUSO), has implemented the G/Teller interface of the G/SERV loan service platform from GCC Servicing Systems. Neighborhood Mortgage Solutions, which provides mortgage services to about 30 credit unions, decided to implement G/Teller to offer credit unions the option of accepting mortgage payments at the teller window. Giving members the option to make payments at the branch provides convenience for the members and offers cross-selling opportunities for the credit union, according to GCC Servicing Systems. G/Teller helps the CUSO combine data from several disparate systems into one location, avoiding the need to build individual interfaces with each credit union’s platform. G/Teller also provides tellers with access to specific loan-level data to answer member questions on topics such as payment history and escrow and tax status. “No matter how many advances are made to online and mobile financial services, there will always be a segment of credit union members that prefer walking into a branch. G/Teller was created to better serve this group by empowering tellers with the data and technology needed to quickly and easily address their mortgage needs in the branch,” said Glenn Liebowitz, GCC president.
ONTARIO, Calif. (4/29/11)--Shared-branching network Financial Service Centers Cooperative Inc. (FSCC) will reduce the price of MyCUAnywhere text banking transaction pricing beginning Monday. MyCUAnywhere transactions will be reduced to 35 cents per transaction. “The rapid acceptance of the product is what is making this price reduction possible so soon after the product launch,” said Bonnie Kramer, FSCC executive vice president. “We launched just over a month ago and member acceptance has been well beyond our projections.” FSCC credit unions pay no set-up fees, no monthly maintenance fees and no minimum monthly usage fees for MyCUAnywhere. Credit unions only pay per-member transaction. Because there is no FSCC branding on the service, a credit union can adopt the service as its own. MyCUAnywhere uses secure, short message service/text banking technology to access account information, including balances, transaction history, loan status and funds transfer. There are more than 292 million cell phones in use in the U.S., of which 98% have texting capability, according to Cellular Telecommunications Industry Association. Last year, 1.81 trillion texts were sent.