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cbanc Network launches subscription service

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AUSTIN, Texas (5/2/12)--cbanc Network, a collaboration community of more than 9,700 credit union and bank users, has launched a premium subscription service that offers exclusive features for credit union and bank subscribers.

The new subscription tiers reward members that use the network heavily, while helping support the free network that members visit for assistance with policies, exams, best practices and vendor reviews.

cbanc Plus members receive access to the new "Peer Trends" feature so they can see what peers from similar institutions are paying attention to the most. These members receive five "Free Content Downloads" to download any content item regardless of points price. In addition, a 1.5x Points Booster allows them to earn 50% more points every time they complete a vendor review, survey, content review or exam watch.

cbanc Pro includes the same benefits as cbanc Plus, in addition to one free registration to a webinar, five additional Free Content Downloads (10 total), and access to the Vendor Management and Due Diligence software solutions, which have a combined value of 4,500 cbanc points.

The new subscription tiers add an additional layer of value to reward cbanc members for participating in the Network, according to cbanc President  Myers Dupuy. The free content downloads alleviate the pressure of earning points by allowing members to purchase expensive content immediately, without having to contribute to earn points first.

CO-OP Diebold to test two way ATM video support

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RANCHO CUCAMONGA, Calif. (5/2/12)--CO-OP Financial Services is partnering with Diebold  Inc. to test two-way video member service on CO-OP Network Diebold ATMs.

Diebold is a CUNA Strategic Services provider.

The two companies said they hope to migrate sales, additional teller functions and member service functions to the self-service channel. The goal of the partnership is to allow credit unions to reduce costs and expand their channels while maintaining a high level of personal service, they said. 

Through the two-way video, members can connect to a call center member service representative for real-time, "face-to face" interaction . The service will facilitate call center services such as transfers and account opening.

CO-OP Financial Services will provide the terminal driving capability and network access, and Diebold will provide member identification and video services to support the two-way video capabilities.

Interactive program unites philosophy business

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MADISON, Wis. (5/2/12)--The National Credit Union Foundation and the Missouri Credit Union Association have partnered to offer a new program to teach the credit union difference.

The Credit Union Learning Map is in an interactive program consisting of three sessions that take participants through the history and structure of credit unions and concludes with a call to action.

The sessions, ranging from two hours to a full-day, include:

  • Interactive Learning Map. This session provides an overview of credit union history and philosophy. Groups will engage in discussions about the credit union difference and how it acts as a competitive advantage in the marketplace. (About two hours)
  • Planning Session & Interactive Learning Map.  This session offers a further exploration of credit union history and philosophy and a search for treasures that create a strong foundation for the future course of action. It will provide an understanding of the past and a direction for the future, with goals and objectives for next year's journey. (Half or full day)
  • Philosophy is Good Business:  Staff Development. This session provides professional development and teambuilding exercises. Using the interactive Learning Map, participants will unearth the industry's history and philosophy. While working in groups, participants will discover how philosophy is good business. (Full day) 
"The Learning Map  is valuable for all credit union board members, leadership teams and staff to participate in," says Gary Oakland, president/CEO of Seattle-based BECU. "Our credit union board [members] saw this training as an effective use of their time as they discussed consumer trends and how our actions align with credit union cooperative operating principles. I'm confident our board members will continue to reflect on this exercise during future planning sessions as they determine our strategy and actions."