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Xtend reports growth in several areas

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GRAND RAPIDS, Mich. (5/25/11)--Xtend, a Grand Rapids, Mich.-based credit union service organization, reported growth in several operational areas. Among the developments, Xtend noted that:
* The self-managed shared branching consortium carrying the Xtend brand now represents 97 credit unions and more 200 locations nationally; * It added a new support channel to its growing Xtension Call Center business unit when its live chat member-communication service was released to several of its credit union partners earlier this quarter; and *It has transmitted more than one million targeted e-mail and online banking messages to members on behalf of its credit union partners.
Xtend provides managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. Its offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring and insurance services.

CUAnswers adds enhancements to services

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GRAND RAPIDS, Mich. (5/25/11)--CU*Answers, a Grand Rapids, Mich.-based credit union service organization, has announced several new enhancements to its services. Among the new developments are:
* A software release of CU*BASE 11.1 for online-processing clients and an announced June 27 and 28 release of CU*BASE 11.2 self-processing clients; * New employee security tools for credit union auditors and management to track changes made to account security, menu security or special security (recording changes made for and by an employee); * Functionality for credit unions to offer principal distribution certificates to their members; * Action links in e-notices that lets members jump to a transfer page for further services; * Functionality to process ATM surcharge fee rebates directly from CU*BASE, rather than requiring a third-party vendor to process them; * Transfer of the opt in/opt out flag control to online banking virtual member service configuration from its previous location in the OPER area in CU*BASE, allowing clients to control the setting themselves; and * A new deposit calculator button in CU*BASE.
CU*Answers also announced that it will be hold its annual leadership conference, stockholders meeting and the 20th annual CU*Answers Golf Outing June 21 to 23 in Grand Rapids, Mich.