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Products and Services briefs (05/07/2009)

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* GRAND RAPIDS, Mich. (5/8/09)--Xtend, a Grand Rapids, Mich.-based credit union service organization (CUSO), has begun providing call center services for credit union partners in Massachusetts, Texas and Washington, D.C. The three most recent credit unions to deploy Xtend’s resources are Massachusetts State Employees CU, Boston; Harris County FCU, Houston; and District Government Employees FCU, Washington, D.C. Xtend provides contact center services through Xtension to 22 credit unions in eight states and the District of Columbia, and four CUSOs in three states. Xtend provides managerial, operational, marketing, technical planning and consulting services to credit unions ... * PORTLAND, Ore. (5/8/09)--CU Business Group has partnered with its 300th credit union, Air Academy FCU, Colorado Springs, Colo., to provide the credit union business underwriting services. Air Academy FCU also is CU Business Group’s first credit union partner from Colorado. CU Business Group also announced that it reviewed more than $500 million in business loans and signed 35 new credit unions in 2008. It also signed on 17 new credit unions this year and received more than $163 million in loan packages for underwriting from January through March--a 13% increase over the same period last year. CU Business Group is based in Portland, Ore. ... * GRAND RAPIDS, Mich. (5/8/09)--WESCO Net, manager of CU*Answers electronic document network, announced that it has reached the 12 million online-records mark. “[The record] is significant because it gives an idea of the scalability of the solution,” said Dave Wordhouse of WESCO Net. The company also recently invested in additional hardware, including an expanded storage environment plus upgraded application and database servers. The digital documents network is produced as a part of CU*Answers’ core data processor, which serves credit unions ...

CUAnswers project includes online voting system

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GRAND RAPIDS, Mich. (5/8/09)--CU*Answers announced a project that would create an online voting system so credit unions can set up ballots in the CU*BASE core processor and allow members to vote online after logging into online banking. The idea is to create a “simple, inexpensive way for credit unions to gather votes from members on things like board elections, proposals or for an annual meeting,” the company said. CU*Answers also will develop a CU*BASE tool for authorized users to enter results of paper ballots to be tallied with online votes. The configuration will include controls that prevent ballots from being changed, the ability to clear results from a previous election. Members also will be prevented from voting more than once or if they are not eligible for a particular election. CU*Answers is a credit union service organization based in Grand Rapids, Mich.