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Products and Services briefs (06/20/2008)

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* WESTLAKE, Ohio (6/23/08)--Cardwell, a strategy implementation consultancy that started out as an executive search firm working with credit unions, celebrated its 25th year in business with the credit union industry. Cardwell offers Connections Online, a strategy execution solution and leadership symposiums. “Credit unions are looking for strategic performance and operational efficiency more than ever before,” said CEO Jim Cardwell. “Progressive credit unions are retaining their relationship-driven ‘people cultures,’ while concurrently establishing systems for higher levels of ‘performance impact’” ... * LAKEWOOD, Colo. (6/23/08)--Credit Union Service Network (CUSN) hired Dale Pierce as its new business development account manager. His duties will be to attract new shared-branching participants to grow the network throughout CUSN’s regional market. Pierce formerly served as CEO for Denver Water Department CU, Denver, for five years and held positions at St. Vrain Valley CU, Longmont, Colo., and Members FCU, Aurora, Colo. ...

Synergent receives 98 satisfaction rate from CUs

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WESTBROOK, Maine (6/23/08)--Synergent received a 98% satisfaction rating from credit unions for its responsiveness, relationship with partners and expertise in a recent satisfaction survey. Luke Labbe, president/CEO, PeoplesChoice CU, Biddeford, Maine, said his credit union is impressed with Synergent’s responsiveness. “Credit unions are the embodiment of service and Synergent understands and embraces this philosophy at a very high level,” he said. Synergent serves clients through open communication between staff members and internal resources, said Rebekah Higgins, card services manager. “Each credit union has an assigned account relationship manager (ARM), and another responsibility of the ARM is to conduct site visits to ensure the credit union staff is pleased with the service they are being provided,” added Diane Roy, account relationship manager. Synergent provides the Symitar Episys platform, along with other technology, business and service solutions to credit unions. The company serves more than 200 credit unions in New England and upstate New York.