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Products Archive

Products

Diebold wins Remote Service Leadership Award

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FOXBORO, Mass. (7/1/09)--Diebold Inc., North Canton, Ohio, has won the 2009 Axeda Remote Service Leadership Award for its OpteView Remote Services solution that connects remote ATMs in real-time to the people and systems providing service and support. The OpteView Remote Services solution offers:
* A 20% improvement in ATM availability; * Remote resolution of 20% of total issues; * A 19% decline in field service visits; * Reduction in issue resolution time from an average of one to three hours down to 30 minutes or less; and * A field service mileage decrease of 175 per miles per ATM.
The award recognizes one organization that delivers maximum value through the effective deployment of remote service technology. The winner is selected by Aberdeen Group, an independent analyst that covers the remote service/smart service market. Diebold’s OpteView installations have increased by 400% in the last 17 months.

CO-OP Shared Branching adds 264 new centers

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ATLANTA (7/1/09)--CO-OP Shared Branching added 264 new locations during the first half of this year to its network of more than 3,720 shared branches and 2,000 self-service kiosks. Shared Branching offers a low-cost alternative for credit unions that want to provide a branching distribution channel that can compete with the nation’s largest banks, according to CO-OP Shared Branching.
Click to view larger image CO-OP Shared Branching added 264 new service centers nationwide in the first half of 2009. (Photo provided by CO-OP Shared Branching)
“We are not seeing growth of shared branching clustered in any particular region of the country,” said Carroll Beach, president and chief operating officer. “Instead, the new locations are scattered all over the U.S.” Capital Educators FCU, Meridian, Idaho, is scheduled to go live with Shared Branching this fall. The credit union has not been forced to close any branches or freeze expansion plans due to the economy but said it sees shared branching as an important complement to its other branches. “We’ve done extensive analysis to determine where we should build brick and mortar, and in the process have uncovered certain geographic areas that need a branch presence but don’t have enough membership to justify the cost of construction, said Mike Hill, Capital Educators CU executive vice president. “In those places, we are using shared branching as a supplement to retain accounts.” The credit union loses accounts mostly due to members moving and expects shared branching to offset the issue, Hill added.