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LEVEL5 to help CU with aggressive growth plan

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ATLANTA (6/10/08)--USA CU, Auburn Hills, Mich., announced that it will use LEVEL5, a consulting firm that specializes in financial institutions, to develop its aggressive growth plan. LEVEL5 is a CUNA Strategic Service provider. USA CU has $500 million in assets and 66,000 members in 50 states. In 2005, the credit union expanded its charter to include the Detroit community. The credit union chose LEVEL5 because of its five-step approach: strategic consulting, real estate, integrated design, construction management and branding. The credit union recently opened a new branch May 26. LEVEL5 helped the credit union select the location and designed the branch with service kiosks to eliminate the physical barrier of a teller line. “It has always been our practice to ensure that branch visits are a relationship-based experience, working with the same representative no matter what the task--from opening a checking account to applying for a loan,” said Tom Alter, USA CU executive vice president. USA CU also is beginning construction on a freestanding hub branch with LEVEL5 as part of the implementation of its strategic retail delivery plan.

FIS introduces remote deposit solution for consumers

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JACKSONVILLE, Fla. (6/10/08)--Fidelity National Information Services (FIS) announced that Xpress Deposit, a remote deposit solution, is now available for consumers. Remote deposit makes it possible for consumers to scan checks for any location, using flatbed scanner technology, and send the images to financial institutions for processing. “Credit unions can gain new deposits and increase customer retention by providing remote deposit services to consumers,” said Robert Hunt, TowerGroup senior research director. Xpress Deposit complements Commercial Capture Xpress, a remote deposit solution for businesses, according to FIS. FIS is a core processor for financial institutions including credit unions.

Katrina-damaged CU to offer remote signature document delivery

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LINDEN, N.J. (6/10/08)--Jefferson FCU, Harvey, La., was damaged by Hurricane Katrina in 2005 and many of its members suffered major losses. Now, the credit unions is taking advantage of remote signature capture and secure document delivery for future disaster preparedness. The remote signature capture and document delivery, by Integrated Media Management (IMM)’s TotaleAtlasWeb, captures users’ digital signatures via the Web anytime and anywhere. The completed documents are sent back to the credit union for archival. “Our younger members want to do everything electronically, and we are discovering other age groups also appreciate having easy and fast access to their financials,” said Carrie Lopez, Jefferson FCU vice president of lending. “Our employees are inundated with paperwork, and TotaleAtlasWeb reduces the amount of paper and time it takes for documents to get back and forth between our staff and members.” Jefferson re-opened its three branches a month after the storm. The credit union’s membership increased because of those displaced from their homes and others whose financial institutions didn’t reopen. “A credit union is a family, and that is how we treat our members,” said Trina Shano, Jefferson senior loan officer. “Our goal is to help the community, especially the underserved, and those who have experienced hard times since the storm. “Many who have been relocated to Texas and Mississippi as a result of the storm are still able to maintain their membership with us thanks to IMM’s Web-based solutions,” she added. TotalAtlasWeb links credit unions and their members via the Web, which can make a difference during a disaster when traditional lines of communication are not an option, said Chuck Klein, IMM CEO. IMM specializes in document output management and automation technology and is based in Linden, N.J.