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CUER to provide HR outsourcing services

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FARMERS BRANCH, Texas (7/13/09)--Credit Union Employment Resources (CUER) is providing human resources (HR) outsourcing services to help credit unions save money, improve efficiency and enhance services. Susan Looney, CUER vice president, said many companies have found that outsourcing essential HR functions not only reduces costs, but also cuts down on the time required to perform the duties and responsibilities in-house (LoneStar Leaguer July 8). About 53% of all companies outsource some portion of their HR tasks, according to a Culpepper Compensation and Benefits Survey. “It’s not an all or nothing proposition,” Looney said. “While some companies outsource their entire HR department, others outsource only one or more major HR functions. It’s about what makes the most sense for your organization.” Deciding whether or not to outsource, and what functions to outsource, is just the beginning. The next step is selecting the right outsourcing partner, said CUER. CUER’s process begins with an initial assessment of current HR programs, policies and procedures. The assessment helps identify areas of concern or where change may be needed. Then, CUER designs the programs and assists in their implementation. CUER offers assistance with:
* Management coaching, consulting and training; * Employee relations; * HR compliance; * Discipline and terminations; and * Benefits.
Also, CUER offers the development of and updates for:
* Policies and employee handbooks; * Job descriptions; * Procedures; * Compensation and incentive systems; and * Performance management systems.

DigitalMailer and Callahans offer crisis planning

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WASHINGTON and HERNDON, Va. (7/13/09)--Callahan Credit Union Financial Services Limited Partnership (CUFSLP), through its alliance with DigitalMailer, now offers credit unions the Crisis Management Notification System (CMNS). Designed by DigitalMailer to automatically deliver messages to whatever communication devices people have at hand, CMNS relays messages to groups in minutes; offers multiple e-mail, text message and outbound calling capabilities; and includes delivery tracking and confirmation. The announcement follows a recent National Credit Union Administration Letter to Credit Unions 09-CU-13, which discusses the need to review and update credit union business-continuity and disaster recovery plans. NCUA said this is particularly important in the wake of 2009 predictions from the National Hurricane Center and pandemic events related to swine flu. “Communication in business-continuity planning is critical--and traditional models like phone trees are not always the quickest way to contact your employees or members,” said Jon Jeffreys, vice president at Callahan Financial Services, general partner of CUFSLP. “E-mail and texting unquestionably enhance the effectiveness of communication.” DigitalMailer’s President/CEO Ron Daly agreed. “We know an important component of any crisis plan is communication,” Daly said. “But in emergencies, conventional communication methods may not be accessible or reliable. Credit unions need a way for fast, accurate information exchange with members and staff, and we help to ensure that they can communicate during crises.” CUFSLP comprises 40 credit unions. It provides innovation, collaboration and thought leadership to the credit union industry nationwide. DigitalMailer, the digital communications and online marketing firm, works with credit unions to improve communication strategies within business-contingency plans. Many clients are located in hurricane-prone areas--and several implemented DigitalMailer’s CMNS during last year’s storm warnings and evacuations.

Minnesota Shared Branching grows despite recession

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ST. PAUL, Minn. (7/13/09)--Minnesota has expanded the number of credit union service centers on its Shared Branching network to 29 by adding Wakota FCU, St. Paul, and four branches of Members Cooperative CU, Cloquet. Minnesota’s Shared Branching network currently services members of participating credit unions at locations in the Twin Cities, Duluth and greater Minnesota. This year CO-OP Shared Branching has added 264 new locations nationwide to its network of more than 3,730 shared branches. Through Shared Branching credit unions across the country share facilities, providing members thousands of locations to perform basic financial transactions. This cooperative network lets members visit other credit unions and perform transactions similar to those that they conduct at their home credit union. “The Shared Branching network allows credit unions to offer members convenience without incurring the expense of building and staffing additional branches,” said Peter Skaalen, executive vice president of the Minnesota Credit Union Network.