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Council paper addresses preparing on-the-job trainers

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MADISON, Wis. (7/17/09)--A new white paper from the CUNA HR/TD Council explains how credit unions can prepare trainers to assume a high level of responsibility and communicate basics effectively to new hires. “Meeting the Challenge of Preparing On-the-Job Trainers” details important qualities for successful trainers to have and considerations for selecting a trainer. The paper offers guidance on issues and challenges impacting on-the-job trainers and their trainees, including:
* Reducing risk of errors by new hires during member transactions; * Training new hires at a comprehensible rate that also meets managerial expectations; * Preparing trainers to effectively communicate concepts to both individuals and small groups; * Meeting system wide challenges in a short period of time, such as core conversion; * Encouraging a broad-seeking spirit in new trainees to engage in informal learning as a supplement to formal training; and * Training multiple generations within the same workplace.
For more information, use the link.

Tout consumer-friendly card pricing says white paper

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MADISON, Wis. (7/17/09)--As many banks are forced to retool their business models because of recently passed legislation that limits certain predatory lending practices, credit unions should tout their continued use of consumer-friendly credit card pricing, says a new CUNA Lending Council white paper. “Credit Cards: Strategies for Managing Your Program Actively and Structuring it for Success” examines various ways that credit unions can structure and manage a credit card program for success. The paper discusses active management and proper program structure, card program enhancements, marketing, fraud prevention, cost containment and industry trends. It also includes a review of new credit card laws and regulations and four credit union case studies of successful credit card programs. “Credit union management must make their card programs core products if they are to succeed,” said Lloyd Gill, lending council chair and executive vice president of City County CU in Ft. Lauderdale, Fla. “By structuring their credit card programs correctly, credit unions can add features and benefits that enable them to compete effectively in the market.” In the paper, Bob Hackney, president of Card Services for Credit Unions in Clearwater, Fla., said: “Most credit unions are concerned with minimizing expenses and losses right now, but it’s still important to focus on driving revenue. Focus on doing portfolio reviews, revalidating credit limits, and setting appropriate rates based on a risk-based lending model, rather than on doing new solicitations.” For more information, use the link.