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Three corporates collaborate on security

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TALLAHASSEE, Fla. (7/22/10)--The Member$MART online application hosted by the Corporate Synergies credit union service organization owned by Southeast Corporate FCU, VACORP FCU and Georgia Central CU is mid-way through an upgrade to a second generation multi-factor authentication (MFA) system. The effort to convert more than 4,000 users from nearly 800 credit unions to the new MFA product will provide additional security along with operational efficiency, the corporates said in a release. “Most members understand the environment we are in with heightened concern from the National Credit Union Administration and others surrounding high-risk transaction systems involving Gramm-Leach Bliley Act protected data or monetary transactions and appreciate the increased security with the new system,” said Steve Jones, Southeast Corporate director of product support. Southeast Corporate, Tallahassee, Fla., has converted most of its 2,600 users to the new system. VACORP FCU, Lynchburg, Va., is transitioning to the new platform this month. Georgia Central CU, Duluth, Ga., said its members will switch in August. “We were able to manage and limit increased call volume to 35% and handled the increase through cross training of added support from operations areas and by providing members good information and quick reference guides in advance,” Jones added. The three corporates collaborated, sharing support documents and processes for implementing the conversion. Because of increased fraud activity in financial services, the corporates are also using the opportunity to reinforce password best practices with their members.

Keynoters announced for CUNAs Experience Learning Live

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MADISON, Wis. (7/22/10)--The Credit Union National Association (CUNA) has announced keynote speakers for its Experience Learning Live! (ELL) Oct. 21-23 in San Diego. The event will focus on ways to maximize the ability to boost credit unions’ staff energy, energize volunteers and increase member satisfaction. “Current economic challenges have impacted almost every level of how credit unions are conducting business, from how to deal with members to how to take advantage of the opportunities that exist in the market,” CUNA said. “Employees are feeling deflated and de-motivated in a time when they need to be more productive than ever.” ELL is for credit union professionals responsible for staff performance, development, retention and recruiting. Speakers include:
* Kirk Weisler, author of “The Dog Poop Initiative,” who will present “Creating an Outrageously Cool Culture Where Engagement is High, Connections are Strong, Change is Awesome and People are Not Just Feeling Good, They’re Feeling the LOVE.” * Paul Wesselmann, creator of The Ripples Project, who will present “Encouraging Inclusion: Leadership & the Art of Nurturing Diversity.” * Lou Russell, CEO of Russell Martin & Associates, who will present “I’m O.K., You’re Insane: The People Side of Project Management.” * Andy Janning, assistant vice president of training and quality service for FORUM CU, Indianapolis, who will present “You did it! How ELL Can Get You Fired...or Fired Up!”
Each participant will receive a six-month trial subscription to Credit Union Magazine, CUNA said. For more information, use the link.

Implementing business services is topic of OpSS Council white paper

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MADISON, Wis. (7/22/10)--A growing number of credit unions are sensing a market opportunity in developing business-services capabilities for their entrepreneur members. Part of the reason is that a significant number of banks are holding onto their cash and declining to lend and provide services to small businesses, and in some cases, turning away well-established customers, according to a new CUNA Councils white paper. “Implementing Business Services,” by the CUNA Operations, Sales & Service (OpSS) Council, focuses on the business services side of credit union operations. The paper is a guide for credit unions planning a business services program. It discusses defining market and niche; finding experienced staff; services to offer; the board buy-in and proposal; marketing to existing members; cultural change and training; finding the right credit union service organization; and success in business services. Small business owners are searching for a financial institution that they can trust and are especially looking for a stable, long-term relationship, the paper said. Many business owners may already have a mortgage or car loan with their credit union and it would be a natural progression to open business accounts with their credit union, it added. Some credit unions find that the demand for loans is soft but the need for business services is increasingly important, especially for businesses that can’t find services or have lost services from a bank. Business services can be one way credit unions can make up for lost income during times of slim margins. For more information, use the link.