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Southwest Corporate Economic Forum set for October

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PLANO, Texas (7/31/08)--Southwest Corporate has finalized its speaker line-up for this year’s Economic Forum Oct. 28-29 in Dallas. Leading economists and business experts will share their expertise on energy costs, the political arena, technology, interest rates and more. This year’s theme is “Looking Beyond the Horizon.” Kicking off the two-day event is economic consultant Jeff Thredgold, a former senior vice president and chief economist for banking giant KeyCorp. Thredgold will lead attendees on a “tour” of the economy and provide predictions for the U.S. economy under new presidential leadership. After Thredgold’s address:
* Economist and Canadian broadcaster Linda Nazareth will offer a global view of factors affecting the economy, with particular emphasis on emerging demographic and social trends; * Credit union consultant Tim Lerew will help attendees envision what the future will look like and outline the steps to prepare; * Dr. Loren Scott, an energy expert on the National Business Economic Issues Council, will compare today’s environment with the energy crisis of the 1980s; * Joe Pine and Chris Low will lend their perspective on challenging times. Pine will provide suggestions for shoring up member service, and Low will assess interest rate and stock market activity; and * Credit Union National Association Chief Economist Bill Hampel and Texas economist and credit union consultant Charles Idol will anchor the speaker lineup, providing individual analyses of the health of the credit union industry.

WesCorp announces Beyond the Balance Sheet topics

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SAN DIMAS, Calif. (7/31/08)--WesCorp announced that credit union CEOs, a national program director with the Credit Union Center for Social Impact Management, a strategic planning expert, and WesCorp’s Economic and Market Analyst Dwight Johnston will appear on its webcast program during the rest of the year. All programs can be viewed on WesCorp’s website on the second Tuesday of each month at 11 a.m. Pacific time. Beyond the Balance Sheet features interviews and discussions with credit union industry experts on enterprise risk management, business continuity, branding and the philosophy of the credit union movement. Programs and guests include:
* Energizing Your Strategic Planning Process, Kate McPike, professional networks manager, California Credit Union League, Aug. 12; * On Being a Credit Union in Today’s Marketplace, Tom Glatt, president/CEO, Continental FCU, El Segundo, Calif., Sept. 9; * Tapping the Power of Your Brand, Teresa Freeborn, president/CEO, Xceed Financial CU, El Segundo, Calif., and Kevin Lytle, vice president of marketing, WesCorp, Oct. 14; * Living the Credit Union Values, Tom Decker, national program director, Credit Union Center for Social Impact Management, National Credit Union Foundation, Nov. 13; and * Dwight Johnson: Up Close and Personal, Dwight Johnson, vice president, market and economic research, WesCorp, Dec. 9.

Xtension Call Center adds outbound member calls

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GRAND RAPIDS, Mich. (7/31/08)--Xtension Call Center will handle both inbound and outbound member calls via its Member Reach Plus service, according to Xtend, a credit union service organization. The outbound call service works with Member Reach as another delivery channel, and helps ensure that all members are served. Member Reach Plus has delivered more than one million messages to members since 2006, Xtend said. Reports summarizing calls and providing statistics help leadership teams gauge the effectiveness of member contacts. The call center also frees up staff time. It manages about 1,400 outbound and 1,500 inbound calls each month. Xtend, owned by 45 credit union partners, is based in Grand Rapids, Mich.