MADISON, Wis. (8/3/09)--One of the things a good online training program should offer is 24/7 access for all credit union staff, managers and volunteers, according to the Credit Union National Association (CUNA). Many credit unions that offer online training are bombarded by training providers, and not all training is created equal, according to Marlo Foltz, CUNA director of blended learning. “Some online training has great content but is hard to use, others boast convenience but are plastered with the word ‘customer’ [instead of member] and others have great content and wonderful ease but cost more than a credit union can justify,” Foltz said. Because not all training is the same, credit unions should evaluate what is important to them, while making sure the training is deliverable, easy to administer, and provides informative content. A good online training program:
* Includes credit union terms and ideals; * Offers a combination of timeless and hot topics; * Incorporates interactive elements of audio, video, chat rooms and a knowledge check; * Has the ability to customize or create courses; * Ensures compliance training is up-to-date and compliant with the National Credit Union Administration’s regulations; * Has advanced tracking and reporting tools; * Makes recommendations for learning based on competencies; * Includes personal assistance for questions and concerns; * Supports the credit union movement; and * Offers national recognition for the training completed.
Online training is becoming more significant because traditional methods of training are not always ideal. For example, Credit Union 1, Anchorage, Alaska, uses CUNA’s CPDOnline for its more than 200 employees in 13 branches and 13 departments. More than 50 of its employees are located remotely, so phone training is not adequate, said Nina Gordon, Credit Union 1 staff development assistant. “The convenience of taking the courses online allows front-line staff to develop their skills without taking time away from our members,” added Paul Nunn, manager of training and development, Smart Financial CU, Houston. CUNA has reached 1,200 credit unions and more than 21,000 students through its CDPOnline training program. More than 300 courses are offered through the system.