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CU Retail Delivery Convention touts member-centric culture

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SAN DIMAS, Calif. (7/8/08)--JetBlue Airways executive Ann Rhoades emphasized the importance of creating a "member-centric culture," during her keynote address at the Credit Union Retail Delivery Convention in Chicago.
From left: Chicago's Clerk of the Circuit Court of Cook County in Illinois Dorothy Brown welcomed Financial Service Centers Cooperative Inc. (FSCC) President/CEO Sarah Canepa Bang and Ann Rhoades, JetBlue Airways executive and keynoter at FSCC's Credit Union Retail Delivery Convention. (Photo provided by Financial Service Centers Cooperative Inc.)
The convention was hosted by Financial Service Centers Cooperative (FSCC) during the week of June 9. Rhoades discussed ways a credit union can cultivate a retail environment that promotes growth for members and employees. She stressed the need to hire the right people, create a disciplined culture of excellence, and hone in on the credit union's value system. She also noted the importance of management buy-in and the value of hiring and retaining "A players." "Your people are key to creating a culture that promotes integrity, career development and accountability," she told attendees. Other speakers included inspirational speaker and Paralympics Ski Racer Josh Sundquist, who expressed appreciation for support from Children's Miracle Network (CMN). As an ambassador for CMN, he thanked credit unions for participating in Credit Unions for Kids. Other speakers offered retail delivery trends, emerging issues and tools to grow membership and compete in areas such as expansion of financial services, self-service solutions, marketing strategies and technology.