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Hone management skills with July audio conferences

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MADISON, Wis. (7/8/09)--Credit union management staff can hone their leadership and communication skills with two upcoming audio conferences from the Credit Union National Association this month. On Tuesday, “Managing Inside the Organization” will reveal key management mistakes and help attendees increase their credibility with their employees. Both the traits and common misconceptions of a good manager will be examined. Attendees will also learn tips for controlling employees’ perceptions about management and techniques for creating a positive, high-performance work environment. In the second audio conference, managers can discover communication techniques that will help them get the most from their employees during “Effective Communication for Managers.” It will air July 29 and examine the connection between feedback and productivity, and how to harness positive conflict. The tuition price for a live audio conference is $89 and includes access to its archived version of the event for six months. For more information, use the links.

Online banking white papers start with stickiness

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ST. PETERSBURG, Fla. (7/8/09)--Online banking is the “honey” of the financial services industry because it is one of the “stickiest” financial services available, according to PSCU Financial Services. PSCU Financial Services has launched a series of white papers explaining how credit unions can take advantage of online banking’s “stickiness.” The papers describe the elements of a successful online banking platform; its portability to online, voice, mobile and other channels; successful marketing tactics for targeted members; and how to use online banking to cross-sell other services. The first paper, “Banking on the Power of the Web,” is available on PSCU Financial Services’ website. The second white paper will discuss user profiles for e-banking customers and the importance of the mobile market. “Electronic banking should occupy a major role in every credit union’s business strategy,” said David J. Serlo, PSCU Financial Services president/CEO. “It delivers a compelling opportunity to grow membership and build loyalty while simultaneously controlling costs and expanding revenues.”