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Diebold is exclusive ATM provider at Beijing Olympics

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BEIJING (7/9/08)--Diebold Opteva ATMs will exclusively provide ATM services for the 2008 Summer Olympic Games in Beijing, the company announced Tuesday. The Bank of China has installed Opteva ATMs in the key competition venues and facilities in the Olympic and Media villages in Beijing and Qingdao. The machines will be available in three languages--Chinese, English and French. Diebold, which has a strategic alliance with CUNA Strategic Services, is placing components and parts in warehouses ahead of schedule to ensure their supply to the Games. The company also will keep its customer service center in the region open 24 hours per day. “As the 2008 Beijing Olympic Games and the 2010 World Expo draw near, cities such as Beijing and Shanghai are becoming more open,” said Daniel Hu, Diebold vice president and managing director, North Asia and China. “Visitors to China will need more convenient access to financial services.” Diebold is an ATM manufacturer that provides financial services to financial institutions including credit unions.

Report Exceptional service is key to profitability

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MADISON, Wis. (7/9/08)--Exceptional service is the key to profitability, according to a new best practices report from the Credit Union National Association (CUNA). Credit Union Magazine "Best Practices: Secrets of High-ROA Credit Unions” describes the strategies of eight credit unions for keeping their return on assets (ROA) above the national credit union average. The credit unions--ranging in assets from $1 million to $1.5 billion--average a 1.5% ROA and say their profitability is a byproduct of exceptional service. Each of the featured credit unions has taken a different approach to achieve profitability, but all display certain characteristics--like focusing on member needs. They recognize that credit unions can give back more to members through higher deposit rates, lower loan rates, lower and less frequent fees, and dividends. The credit unions watch their spending, but avoid cost-cutting measures that negatively affect member service or satisfaction, the report said. For more information, use the links.

Harland Clarke check card wins international award

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SAN ANTONIO (7/9/08)--CUNA Strategic Service provider Harland Clarke won first place in the International Card Manufacturers Association’s Elan Awards in the “Best Secure Financial Card” category for its first clear Visa check card, created for Alabama State Employees CU. The ClearCheck Card was created to support the credit union’s ClearChecking program. It targets the 24-35 age group, but is generating interest from other age groups. “The card is very popular with prospective members and our existing members,” said Barry Mask, marketing director, Alabama State Employees CU. “In the first two weeks of its introduction, new checking accounts increased by more than 300%. New members told us they had considered switching checking accounts and the new clear card was so unique and innovative, they decided to make the move to Alabama State Employees CU.” Harland Clarke is a provider of payment solutions and serves 15,000 financial institutions including credit unions. Alabama State Employees CU, Montgomery, Ala., has more than $139 million in assets.