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LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

Products Archive

Products

Compromised-card instant-issues services offered

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GRAND RAPIDS, Mich. (8/11/09)--CU*Answers’ Gividends Team announced new instant-issuance and compromised card services for credit unions. The card issuance service will be offered through a partnership with Dynamic Card Solutions, a developer of instant issuance and personal identification number solutions for financial institutions. With the service, credit unions will be able to issue cards in about 90 seconds. CU*Answers’ compromised-card service will be available at three levels. The services range from sending maintenance files to card vendors to designing personalized communications campaigns and directly contacting members affected by compromised cards. CU*Answers is a credit union service organization based in Grand Rapids, Mich.

New tiered service to help CUs collections

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LOS GATOS, Calif. (8/11/09)--Solutions in Finance Inc. (SIF) is offering a tiered consulting program for credit unions who want to improve their collections operations. Demand for consulting is strong, so SIF has expanded its staff and service to simultaneously help credit unions nationwide, the company said in a release. The program’s five levels include:
* Tier 1, created for credit unions that need immediate help. SIF visits the credit unions onsite, makes recommendations and assists in managing the implementation process. * Tier 2, which offers an onsite audit by SIF analysts. The result is a 15-point findings and recommendations document reinforcing best practices and areas that need improvement. A roadmap for credit unions’ management to improve their lending or collection operation results and analytics is provided. * Tier 3, a consulting service with a full, onsite analysis of the lending or collection operation followed by a partial findings document and full recommendations document. * Tier 4, a lower cost, onsite analysis. Analysts conduct a virtual audit based on videoconferences and available reports. They target the credit union’s problem areas and deliver in-depth analysis. * Tier 5, a remote, off-site consultation with limited documentation.
“As we have seen in the financial services landscape, organizations that refuse or don’t know how to adapt to the changing times won’t survive very long,” said Bill Garcia, SIF CEO. “Those financial institutions that learn how to correct their mistakes quickly will be the ones that come out of [the recession] stronger.” SIF is based in Los Gatos, Calif.

Discovery webinar addresses CUs relevance

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MADISON, Wis. (8/11/09)--Credit unions can learn 10 reasons why their relevance to consumers is so important during a free Discovery Webinar offered by CUNA Mutual Group Aug. 25. “10 Reasons Why Credit Unions are Needed--Now, More Than Ever” will be presented by John Lass, CUNA Mutual senior vice president of strategy and business development. CUNA Mutual CEO Jeff Post will provide an introduction to the webinar and an update on the company. The poor economy prompted CUNA Mutual to offer the webinar, which is an extension of CUNA Mutual’s Discovery Conference. The conference provides credit union leaders hands-on professional development and networking opportunities. Webinar participants also will receive a free white paper that outlines actions credit unions can take to strengthen the value they bring to consumers.