PADUCAH, Ky. and FORT COLLINS, Colo. (8/15/11)--Computer Services Inc. (CSI), a financial services technology company, will acquire HEIT, a provider of cloud-based managed compliance security and information technology (IT) services. The acquisition of HEIT, which operates two secured data centers that are staffed around the clock, in Fort Collins, Colo. and Austin, Texas, would make CSI one of the largest cloud and managed-service providers for financial institutions nationwide. The acquisition is expected to be finalized Sept. 1, according to the two companies. The acquisition would expand CSI’s existing 5,200 customer base by more than 400 community banks and credit unions and its portfolio of products and services while helping it meet client compliance, security, and infrastructure management needs. CSI also would provide financial institutions the option of outsourcing their IT function. Cloud-based managed services allow financial institutions to access on-demand technology and IT services without being required to purchase, build, and integrate expensive data centers, networks and servers. CSI delivers core banking, payments processing, Internet, card services, risk assessment, fraud prevention, network management, regulatory compliance and document delivery solutions to financial institutions and corporate entities nationwide.
DES MOINES, Iowa (8/15/11)--It’s time for financial institutions to rethink the way they service consumers--understanding that today’s consumer increasingly values self-service over traditional customer service—according to a new white paper from The Members Group (TMG). The shift in customer preference has elevated the importance of products like mobile banking for community-based financial institutions, according to the white paper’s author, Brian Day, product development architect. “Making time for chit-chat is not a priority for Generation Y, nor even Gen X and their parents, the Boomers,” wrote Day in the white paper, “Self Service as Customer Service.” “We are a busy, mobile society, and we expect our financial institutions to stay in stride. Day explores the top five mobile banking activities--checking balances, transferring funds, paying bills, depositing checks and finding an ATM--and what he calls the “mobile banking triple play.” The triple play refers to the three methods of accessing mobile banking-- text, browser and application. Day also provides an analysis of the benefits mobile banking provides financial institutions, and shares customer service cost figures on a per-engagement level. A core strength of mobile banking is the ability to retain and attract customers and members, Davis writes. One study by Javelin Research indicates that a growing percentage of consumers are switching financial institutions to access emerging technologies like mobile banking. To read the paper, use the link.