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Synergent users give 100 thumbs up

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WESTBROOK, Maine (8/19/09)--Synergent finished its fiscal year July 31 with the highest satisfaction rating possible from all of its users--100%. Each quarter, Synergent sends out satisfaction report cards to 25% of its clients, so each user is surveyed annually. The survey asks about Synergent’s quality, delivery, professionalism, growth and responsiveness. This past survey had a response rate of 58%. The survey also allows credit unions to provide feedback on each of Synergent’s divisions. Synergent, a subsidiary of the Maine Credit Union League, provides technology, business and service solutions to credit unions.

Florida partnership helps resolve collections issues

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TALLAHASSEE, Fla. (8/19/09)--The FCUL Service Group recently partnered with TekCollect, a provider of late notice call campaign services, to help credit unions contact members with past due accounts. TekCollect offers live payment reminder calls placed before an account is considered delinquent, or 15 days after the payment due date. The solution aims to identify problem accounts to determine which members can pay their bills. TekCollect also can process payments immediately at no charge to members. The FCUL Service Group is a wholly owned subsidiary of the Florida Credit Union League. TekCollect, Columbus, Ohio, specializes in accounts receivable management solutions.