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Products Archive

Products

OPSS Council offers branch strategies white paper

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MADISON, Wis. (9/23/09)--Branch building will continue soon, but it will be tempered by economic realities and lack the aggressive posture of the past, according to “Branch Strategies,” a new white paper just released by the CUNA Operations, Sales & Service (OpSS) Council. The paper discusses different branch strategies that credit unions should consider when expanding. It includes case studies from credit unions such as Coastal FCU, Raleigh, N.C., which uses a remote teller system, and REALTORS FCU, an online-only credit union. The paper also notes credit union grocery store branches and their advantages: guaranteed foot traffic, lower costs and extended hours. However, grocery store branches don’t have drive-up windows, and credit unions will not have much control over their lease or building. Grocery store branches also may not generate high loan volumes, the paper said. Employees at grocery store and traditional branches are evolving. Aside from being cross-trained in opening accounts, taking loan applications and other orders, employees must be relationship builders, the paper added. “In a fast-moving and sometimes unforgiving culture, the credit union setting can be a comfortable oasis where the member can expect an environment of warmth and trust,” the paper said. “Credit union employees need to go the extra mile to develop this setting. For some members who live alone, this may be their only human contact or conversation for the day.” For more information, use the links.

TruHome Solutions cuts mortgage origination fees

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LENEXA, Kan. (9/23/09)--TruHome Solutions announced a 20 basis-point or 20% savings off its mortgage origination fee dollar amount, effective for all loans funded in September and October for client credit unions. A $150,000 mortgage origination will save a credit union $300. For one client credit union with multiple loans, the savings could equal as much as $80,000 for a two-month period, the company said. TruHome decided to offer the price reduction after experiencing an increase in 2009 volume. “Purchasing volume has been steadily improving as the economy begins to rebound, and TruHome considers itself well-positioned to capture that additional business opportunity,” said Keith Varney, TruHome chief operations officer. TruHome, based in Lenexa, Kan., is a credit union service organization specializing in mortgage origination, servicing and underwriting.

Diebold security dealers get new monitoring program

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NORTH CANTON, Ohio (9/23/09)--ATM manufacturer Diebold announced that it is offering the Diebold Advanced Dealer Program, which will allow approved dealers to use advanced monitoring services without adding infrastructure or staff. Authorized dealers can use Diebold’s Site Sentry Remote Video Monitoring, Remote Video Storage, managed access control and energy management. They also can access Diebold’s DVR health check, weather detection notification, police permit management and alarm monitoring. Dealers will not have to sell their accounts to Diebold to participate. Monitoring solutions will be delivered through Diebold’s monitoring centers in Uniontown, Ohio, and Honolulu. Dealers can apply through Diebold’s Online Dealer Center.