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CUNA Mutual Web tools set for FACT Act compliance

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MADISON, Wis. (9/8/08)--CUNA Mutual Group will offer credit unions two free risk management resources to help meet the Nov. 1 compliance deadline for implementing Identity Theft Red Flag Provisions in accordance with the Fair and Accurate Credit Transactions (FACT) Act of 2003. A webinar, “Identity Theft Red Flags and Address Discrepancies Under the FACT Act,” and a white paper, “Identity Theft Red Flag Rules,” are available to credit union bond policyholders in the Credit Union Protection Resource Center. “CUNA Mutual is making this webinar and white paper available as resources for credit unions to meet the Nov. 1 compliance deadline and help reduce the effects of ID theft for themselves and their members,” said Chad Nitschke, CUNA Mutual vice president of credit union protection. “Additionally, CUNA Mutual’s risk management team sent multiple RISK Alerts to keep credit unions informed of the new rules and notify them of the available resources offered by CUNA Mutual to assist in their compliance efforts.” ID theft red flags and provisions for address discrepancies are intended to implement Sections 114 and 315 of the FACT Act. The final rules implementing Section 114 of the FACT Act require credit unions to develop a written program for identity theft prevention, and assess the validity of address change requests when followed closely by a request for an additional or replacement credit or debit card. The final rules implementing Section 315 require credit unions to adopt policies and procedures to confirm that a credit report is for a consumer, rather than an identity thief posing as the consumer, when a notice of address discrepancy is returned by a consumer reporting agency, said Ken Otsuka, CUNA Mutual risk manager, product expert and webinar host.

Missouris Shared Branching locations on the upswing

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ST. LOUIS (9/8/08)--The number of CO-OP Shared Branching locations in Missouri has hit 71--with 12 opening this year, according to the Missouri Credit Union Association (MCUA). Shared Branching has more than 3,400 CO-OP Shared Branching locations nationwide--more than Wachovia, Wells Fargo, Chase and U.S. Bank. “Having locations in Missouri helps our participating credit unions provide the convenience their members demand,” said Mark Hohenstein, MCUA vice president of credit union shared branching. “I know of several instances where the national locations helped a credit union save an account when a member was moving.” Shared branches also help during a disaster. The Missouri network is helping members displaced by Hurricane Gustav, MCUA said.

Digital Dialogue on a growth spurt

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AUBURN HILLS, Mich. (9/8/08)--Digital Dialogue is growing. The company has 250 employees and expects to double that number in the next 18 months, says Peter Schmitt, Digital Dialogue president/founder. The employees are largely based at two facilities in Michigan (The Detroit News Aug. 28). Digital Dialogue provides a 24-hour call-center service to credit unions nationwide. The company began in 1999 as a touch-tone service for credit unions offering loans to members. Now, it has more member-related services, Schmitt told the newspaper. Almost half of the 8,000 conversations the company handles per day involve balance inquiries or requests to transfer money, he says. The company has about 200 clients.