ST. PETERSBURG, Fla. (9/7/10)--More than 270 credit unions use PSCU Financial Services’ Total Member Care Contact Centers. Fifty-four of those credit unions deploy the contact centers to obtain member opt-ins as required by Regulation E, which deals with overdraft services. Regulation E requires financial institutions, including credit unions, to obtain their members’ consent before charging them fees for overdraft services. The regulation was effective Aug. 15. In addition to opt-ins, 24 credit unions use the service for lending and new member enrollment, and 18 have the service for after-hours and overflow support. Contact centers are open 24 /7 and handle 17.4 million inquiries each year. Credit unions that outsource calls to the centers increase staff productivity, PSCU Financial Services said. Contact center staff handles account inquiries, balance transfers, password resets, loan applications, new member enrollment and account initiation. PSCU Financial Services is a credit union service organization in St. Petersburg, Fla.
ALBANY, N.Y. (9/7/10)--Covera Card Solutions, a subsidiary of the Credit Union Association of New York, is offering a marketing materials online ordering site. With the new tool, client credit unions can receive immediate pricing, order customized materials, view proofs and download or print pieces for ATM, credit, debit and FlexDebit campaigns. The site can be accessed through the Member Resource section of Covera’s website. The site was created by and is serviced through PBR Graphics, based in Albany, N.Y. “This new site makes the ordering process easier and more efficient,” said Kimberly McCumber Ploof, chief operating officer. Covera provides debit, credit and ATM programs to more than 300 credit unions.