CU Sales - Inquiring and Listening for Member Needs Seminar in a Box

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27534

Mar. 12, 2013 

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This Seminar in a Box helps staff build skills to start a dialogue with members, build relationships, and better understand each member's situation and goals. The right questions, combined with skillful listening, encourage members to tell staff what they need to know to provide the right products and solutions. 

The CU Sales: Inquiring & Listening for Member Needs Seminar in a Box:

  • Describes why inquiring and listening are a critical step in member interactions and sales
  • Includes an opportunity for staff to define standards currently in place at the credit union for inquiring and listening
  • Defines open- and closed-end questions and when to best use each type
  • Introduces a powerful model illustrating how to ask a question that will differentiate your credit union in the marketplace
  • Discusses how to seek more information if member responses are vague or unclear
  • Includes an exercise to help staff recognize the power of inquiring and listening
  • Suggests nine listening behaviors to help staff connect with members in conversation
  • Provides a simple, yet effective format for note taking during member interactions
  • Includes an exercise on reading non-verbal cues
  • Provides a high-impact exercise to demonstrate skills learned during the seminar
  • Helps staff define two aspects of inquiring and listening they want to use on the job
  • Provides three book references that can be used for further staff discussion

Mix-n-Match Special for Seminars in a Box for StaffPurchase each Seminar in a Box for Staff for just $220, or $160 each for 3 or more! Please note that the special price will not be reflected for online orders, you will only be billed for the special price.

Buy Now $220.00
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27534

Mar. 12, 2013 

See a full list of CUNA Seminars in a Box.
Buy Now $220.00
Please view cart for pricing
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27534

Mar. 12, 2013 

Credit Union Seminars in a Box for Staff are designed with your demanding schedule and training needs in mind. Everything you need to plan and execute a 10-minute exercise or a one-hour staff workshop is in the box - just add the staff! Credit Union Seminars in a Box are perfect for main topics or quick discussions during weekly branch meetings, monthly credit union meetings, department meetings or formal training sessions. 

Each Seminar in a Box is written from the credit union perspective, integrating more than 20 years of development in the design of credit union training.

What you can expect from the content:

  • Exercises to reinforce the skills learned
  • Conversation starters and discussion points to relate the content to your credit union
  • Definitions, guidelines, tips, tools and benefits for all the skills taught
  • Action plans for using the skills
  • Recommended reading list

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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Buy Now $220.00
Please view cart for pricing
and product options

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400
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Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400