The Counseling Relationship webinar (recorded) (2013)

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AW111213

Nov. 19 - Dec. 31, 2013 

This recorded event is available until December 31, 2013.

A large percentage of your effectiveness as a financial counselor is driven by your ability to:

  • Build a respectful and trusting relationship through clear, concise communication
  • Enter the member's world and understand their perceptions based on cultural, gender and generational communication patterns
  • Utilize counseling skills and techniques that lead to positive outcomes
  • Refer them to educational and external services to supplement your efforts

Join us for this webinar as Claudine Oriani shares her decades-long experience in providing counseling and financial education solutions that have helped members reach their financial wellness goals.

Topics covered include:

  • Communication skills for counselors:
    • Identify the thinking styles, perceptions and patterns of your members
    • Key components to clear communication
    • Understand how the coaching process is effected by body language, gender, generational and cultural differences of your members
  • Building the counseling relationship:
    • The six-step process to successful counseling sessions
    • Using communication techniques that ensure clarity and connections

This recorded webinar is part of the recorded CUNA Certified Financial Counselor eSchool: Part 1.

Who Should Attend

This session is designed for credit union staff who work in the financial counseling, collections and loan departments or any other staff members who are committed to helping members gain control of their financial future. Affiliation with CUNA/League is required for attendance.

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AW111213

Nov. 19 - Dec. 31, 2013 

Oriani, ClaudineClaudine Oriani

Claudine is chief creative officer for her company, As If Productions. In her role, she customizes comprehensive and entertaining presentations on a variety of topics. Claudine's credit union affinity began in 1993. Her past employers include a CU software vendor, CUNA Mutual, and an Oregon credit union. She now partners closely with CUNA, CU Conferences, many state associations, and individual credit unions to develop their greatest asset.

Her primary focus is to design and deliver CLEAR knowledge-transfer programs, namely; C - Creative and concise, L - Learner-focused, E - Engaging, A - Actionable, and R - Relevant.

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AW111213

Nov. 19 - Dec. 31, 2013 

Live Session

This is a recording of an event held November 19, 2013. View upcoming events.

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AW111213

Nov. 19 - Dec. 31, 2013 

CUNA is a leading provider of webinars to the credit union movement. CUNA recorded events allow you to see and hear a presentation and refer to handouts. Attendees also have access to the speaker contact information for asking questions. With topics spanning all credit unions' business areas, CUNA Training Bundle provides unlimited access to all live and recorded CUNA webinars, eSchools and audio conferences for all staff, managers and board members.

Accessing Your Recorded Event

You need a computer with an Internet connection to participate.

Recorded events are available within 48 hours of the live event. Recorded events can be accessed by anyone at your credit union by logging into My Programs using your CUNA website username and password.

Discounts

CUNA Council members and CUNA Volunteer Network members receive a $50 discount. Credit unions with less than $10 million in assets receive a $50 discount. Apply promo code 0950SMALL during checkout. Your final price will be visible at checkout.

Please note: Only one discount available per registration.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

Cancellations

Cancellations received in writing (via fax 608-231-4327) before November 19, 2013 are eligible for a refund of the amount paid minus a $30 administrative fee. No refunds will be granted for cancellation requests received on or after November 19, 2013 or for registrations received on or after November 19, 2013. Substitutions are accepted anytime prior to November 19, 2013 at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing.

Buy Now $219.00
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AW111213

Nov. 19 - Dec. 31, 2013 

After registration, recorded events can be accessed by anyone at your credit union by logging into My Programs using your CUNA website username and password. Recorded events are available within 48 hours of the live event.
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  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400

Questions? Contact Us

PROGRAM INFO
EMAIL OR CALL
  800-356-9655, ext. 4249
REGISTRATION INFO
EMAIL OR CALL
  800-356-9655, ext. 4400