Building Member Service Skills course (online)

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A1005C

May. 21, 2013 

This is a CUNA CU Advance course through CUNA CPDOnline. During this course, you will learn to:

  • Discuss how members diverse backgrounds impact their financial service needs
  • Predict likely needs based on age and life stage
  • List, in order, the seven steps for providing service
  • Describe the three key ways to ensure accuracy in your transactions
  • Explain why discretion and confidentiality are key aspects to member service

Estimated length of course: Each individual course is 20-30 minutes.

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A1005C

May. 21, 2013 

This course is a part of Professional Member Service.

  • What is Member Service (A1005A)
  • Not for Profit Not for Charity But for Service (A1005B)
  • Building Member Service Skills (A1005C)
  • Technology as a Member Service Tool (A1005D)
  • Member Service Challenges (A1005E)

An optional online exam can be purchased for $15.50 through CUNA CPDOnline.

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A1005C

May. 21, 2013 

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A1005C

May. 21, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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A1005C

May. 21, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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