Spanish for Tellers course (online)

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A1007

May. 22, 2013 

The ability to communicate with Spanish speaking members is becoming more important to our credit unions. These interactive courses will help you learn and pronounce important phrases and frequently used financial terms. It will also build your confidence to process basic transactions with Latino members.

This is a CUNA CU Advance course through CUNA CPDOnline and contains individual courses for $35 each.

Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

Estimated length of course: Each individual course is 20-30 minutes.

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A1007

May. 22, 2013 

A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

The Latino Culture and Your Credit Union:

  • Cite three key reasons why Spanish-speaking skills are important to credit unions
  • Explain the importance of serving the Latino market
  • List the types of transactions you may perform for Spanish-speaking members
  • Identify two opening and two clarifying phrases to assist in conversations with Spanish-speaking members
  • Use opening and clarifying phrases to assist in conversations with Spanish-speaking members

Spanish Foundations and Member Greetings:

  • Recognize and recite the letters of the Spanish alphabet
  • Distinguish between accurate and inaccurate pronunciation of Spanish words
  • Recognize and correctly pronounce basic member greetings
  • Respond appropriately to member greetings
  • Translate basic greetings

Basic Credit Union Terms and Phrases:

  • Distinguish between masculine and feminine nouns
  • Identify and use basic credit union terms
  • Recognize and recite basic member service phrases
  • Match English and Spanish terms and phrases
  • Translate basic credit union terms and phrases

The Spanish Calendar:

  • State the days of the week
  • Recite the months of the year
  • Name the seasons of the year
  • Recognize and recite basic Spanish numbers
  • Translate time and timing

Numbers Coins and Currency:

  • Recognize and recite Spanish numbers
  • Identify and verbalize Spanish words for coins and currency
  • Use and verbalize numbers, coins, and currency
  • Calculate amounts and communicate results to members

Transactions with Spanish-Speaking Members:

  • Gather personal information
  • Acquire appropriate identification
  • Discuss account information
  • Explain credit and loan applications
  • Identify additional resources
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A1007

May. 22, 2013 

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A1007

May. 22, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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A1007

May. 22, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
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Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072