Frontline Basics course (print)

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S111M

May. 29, 2013 

Frontline Basics

2nd Edition

For many members, tellers personify the credit union - so it is important that frontline staff make a good first impression on new members while maintaining successful relationships with existing members. This course teaches fundamentals that every teller should know including maintaining the teller work station, handling cash and negotiable instruments, balancing the teller drawer, understanding the features and benefits of credit union products and services, and translating financial jargon into terms members understand.

This is a CUNA STAR course.

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S111M

May. 29, 2013 

A comprehensive exam is included through CUNA CPDOnline. Additional exams can be purchased for $24.50 each.

Todays Professional Teller:

  • Describe the roles and responsibilities of a credit union teller and identify four behaviors that demonstrate excellent member service
  • List four categories of supplies needed to prepare an organized teller station
  • Recall basic techniques of good verbal and nonverbal communication
  • Recognize and respond to stressful situations using the six recommended steps

Credit Union Basics:

  • Explain the credit union difference
  • Recognize how to help potential members apply for membership and develop loyalty
  • List two aspects of the products and services your credit union offers that help members choose the best fit for their needs
  • Match specific financial services to individual member's needs based on age and lifestyle
  • Recognize three regulations guiding credit union operations, and when certain disclosures are required

Managing the Teller Station:

  • Recognize four types of non-cash negotiable instruments
  • Recall three opening and three closing procedures
  • Identify the procedures for safely handling cash while maintaining the security of the credit union
  • Recall nine ways to safeguard the credit union and its members

The Balancing Act:

  • Describe five typical expectations regarding cash drawer balancing
  • Recall three techniques for finding and correcting common balancing errors
  • Describe three types of internal controls that protect the credit union from fraud at
  • the teller station
  • Recognize the federal laws in place to ensure consistency and compliance
  • Identify the role the National Credit Union Administration plays in safeguarding members

Handling Negotiable Instruments:

  • Describe share draft handling procedures with regard to Reg CC
  • Recognize three areas of concern affecting your decision to process a check or share
  • draft
  • Identify the features, benefits and processing requirements of three other kinds of checks
  • Identify the features, benefits and processing requirements of prepaid card products
  • Identify features, benefits, and processing requirements of savings bonds
  • Recognize and appropriately address situations involving foreign products
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S111M

May. 29, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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S111M

May. 29, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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