Learn ways to provide professional member service, including information on developing a professional image, handling telephone transactions, and resolving conflicts. Students discover practical ways to control stress and anger. This updated edition helps employees relate to older and younger members and includes demographic and vital cautions against stereotyping. Additional information has been added on appropriate business attire, cross-selling services, anger management, and identifying common sources of stress and how to deal with them.
This is a CUNA STAR course.