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Testimonials from readers of Credit Union Front Line:

I like ALL the articles in the Front Line publication…they're always so informative. I think the newsletter does a good job of keeping us informed on a monthly basis.

Lechelle M. Brown
Business Development Specialist
Parkview Community Federal Credit Union

The Credit Union Front Line Newsletter provides timely information to front-line staff that consistently supports the training management provides to our staff. The Front Line speaks directly to CU front-line employees in a format that they can easily digest and use not only to improve themselves, but to also provide higher levels of service to members.

Front Line should be considered a must read by all front-line staff. Each issue is chocked full of information that supports every credit union's philosophy in serving members in a way that will give us the competitive advantage over our competition.

Patrick E. Voss, CCUE
VP of Operations
Alliance Credit Union

The information in Credit Union Front Line Newsletter is relevant to all credit unions, regardless of size. The content serves to reassure us that we are not the only ones dealing with these issues. That alone is comforting to know!!!

Michele Lehmann
President
St Mary's & Affiliates

We have gotten ideas of ways to help out in our community by reading things other credit unions have done in their area. We like that it gives everyday useful tips for things such as robbery, alerts us to possible scams and has fun facts that we use for teaching some of our middle school students.

Kim Hawks
Executive Assistant
Leaders Credit Union

The strategies and tips have certainly given my front-line staff some food for thought when it comes to dealing with members. They understand that they are the first contact made with the member and that you don't get a second chance to make a first impression!

Managers and supervisors can't always be there to intervene or watch over tellers' shoulders. Providing them with a great resource like Front Line could be the difference in making or breaking a relationship with a member!

Donna Wick
CEO
Niagara Regional FCU

The articles in Credit Union Front Line Newsletter can be read quickly and have direct work application. They're easy to read and line staff can easily relate to information.

Raul Pickett
CEO
El Futuro CU

"I wanted to take a few minutes to tell you how much I value your newsletter. It is by far the best sales and service newsletter I have ever come across (and I have looked!) for the target audience my staff represents. Every month I am absolutely delighted at how on target the articles are for our needs. My branch managers and I look forward to receiving Credit Union Front Line and passing it on to our staff.

Thank you so much for publishing such a quality piece!"

Mary W. Budnick
Vice President Operations
CenConn Credit Union

Please send your comments about Credit Union Front Line to cufrontline@cuna.com.