Most Recent

50 Ways to a Better Board: Ideas to Improve Your Recruiting Process

Recruiting volunteers is a year-round job. This new guide gives CEOs, directors, and staff of your credit union ideas to improve your recruiting process--and keep your board energized and focused year after year. This 20-page booklet includes ideas and strategies to help you determine the competencies your board needs to serve members today and in the future, what you can say to someone with an interest in being a director, and how you can make the best use of your Nominating Committee.

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Credit Union Board of Directors Handbook, 4th Edition

The Board of Directors Handbook is the one book that helps directors build confidence and gain shared understanding.

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Credit Union Supervisory Committee Handbook, 4th Edition

Complete introductory guide to all aspects of the supervisory committee's job. Includes information on: duties and responsibilities, legal considerations, insurance protection, consumer credit protection laws and government oversight.

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Director's Handbook for Credit Union Regulations, 4th Edition

The more directors know about the laws and regulations that govern credit unions, the better they can perform their jobs. This handbook gives directors the regulatory information they need in a style that is easy to read.

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Credit Union Board Effectiveness: Liabilities and Legal Responsibilities VHS - On Sale!
This video is designed to help credit union board members become aware of the four categories of director responsibilities and set strategies that will keep their credit union and themselves safe from litigation.
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Credit Union Board Effectiveness: Successful Strategies VHS - On Sale!
This video will explain how your board can adopt strategies to get the most from their efforts.
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Kits

Director Resources Package

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Regular Price: $179.00 Sale Price: $149.95

Publications

Credit Union Directors Newsletter PDF Subscription

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Compliance

Books Self-Study

Books

Credit Union Model Policies: A Framework for Compliance
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New 2nd edition! Compliance & Marketing Guide
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Consumer Lending Compliance Guidebook - 2nd Edition

The Consumer Lending Compliance Guidebook offers a practical, hands-on approach to typical compliance challenges by following the lending process from the marketing phase through collections, repossession and bankruptcy. In this updated 2nd edition, you'll find: * The CARD Act provisions * What constitutes a trigger term * Samples of new model disclosures * New periodic statement requirements * Requirements for credit card applications and solicitations * Change in Terms notice requirements

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Servicemembers Civil Relief Act: A Compliance Guide

The Servicemembers Civil Relief Act (SCRA) of 2003 was enacted to “restate, clarify, and revise the Soldiers’ and Sailors’ Civil Relief Act of 1940,” and “help ease the economic and legal burdens on military personnel called to active duty status in Operation Iraqi Freedom.” The new CUNA book, Servicemembers Civil Relief Act: A Compliance Guide, incorporates these recent changes to the law. It is designed to make credit union managers, operations staff, lending officers, compliance personnel and attorneys aware of the relevant provisions of the revised act and help them understand what is required of their credit union to be in compliance.

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2nd Edition! Credit Union Model Policies: Framework for Compliance (PDF)
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Self-Study

CUNA Regulatory Training and Certification Program (RegTraC)

		Order Level 1 or Level 2 hard copy modules Order Level 2 PDF subscription Find out more!

Finance & Economics

Books

Credit Union Investment Guidelines, 5th Edition
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Economics for Credit Union Professionals, 2nd Edition

This is a comprehensive text that uses credit union examples to explain the key concepts of modern economics in nontechnical language. Economics for Credit Union Professionals provides question-and-answer review sections to help readers evaluate their comprehension.

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Fair Deal: Creating Credit Union Alternatives to Fringe Financial Services
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Managing Credit Union Finance

Learn more about analyzing the interactions of shares, loans, investments, and budgets, and blending them to achieve planned goals for service and growth. Includes policy development; analyzing financial statements; building business plans; and more!

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Risk Management and Insurance: Principles and Practices for Credit Unions, 1st Edition Revised
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HR & Training

Books Videos Reports

Real Stories from Credit Unions
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Credit Union University Administrator's Manual

This guide is for individuals who plan to create a corporate university at their credit union, and people in leagues who consult with credit unions to help them start a corporate university.

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Managing Stress Video
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2006-2007 Credit Union Incentives Survey
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Lending & Collections

Books Reports

Credit Union Loan Professional Handbook, 2nd Edition

This handbook is the loan professional's guide to success! It starts with an overview of general concepts and skills. It explains the loan professionals' most important duties and responsibilities, and includes self-assessments that reveal your credit union's practice of important lending concepts.

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Consumer Lending Management, 2nd Edition

Seeking methods to remain more competitive in lending? This management guide covers lending laws and regs, economics of lending, lending strategies, asset-liability programs, loan department operations, security issues, credit scoring, and risk-based lending.

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Credit Union Mortgage Lending Strategies: The Best Never Rest, 2nd edition

Doing the right things right! Discover how to guide your mortgage lending planning, pricing, operations, and other key elements with this edition. Credit Union Mortgage Lending Strategies motivates and guides executives, managers and directors in building and running competitive mortgage lending programs. This edition includes case studies based on actual credit union experiences.

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Bankruptcy Basics: Reducing Your Losses
	Discover what you need to know about the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005. Written by a credit union attorney, this reference book tells you what’s included in the revised code and provides a summary of the most important changes. You’ll learn how to protect your credit union’s interests and do what’s best for your members.
	Stock # 26895	Add to cart Find out more!
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CU Magazine Best Practices Report: Risk-Based Lending -- More Members, More Loans PDF
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CU Magazine Best Practices Report: Risk-Based Lending -- More Members, More Loans
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CU Magazine Best Practices Report: Lessons Learned from Business-Services Providers PDF
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CU Magazine Best Practices Report: Lessons Learned from Business-Services Providers
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CU Magazine Best Practices Report: Credit Counseling That Works PDF
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CU Magazine Best Practices Report: Credit Counseling That Works
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CU Magazine Best Practices Report: Collections the Credit Union Way PDF
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CU Magazine Best Practices Report: Collections the Credit Union Way
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Management

Books Videos Self-Study Reports Publications

People, Not Profit: The Story of the Credit Union Movement, 4th Edition

This book highlights significant points in American credit union development from early years of struggle thru remarkable growth of last 5 decades. It chronicles persistent challenges from the banking industry - each ultimately resulting in grassroots victories for CUs.

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So, You Want to Be a CEO? What it Takes to Be a Credit Union Leader
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The Credit Union Movement - Origins and Development, 1850-1980
	Comprehensive treatment from mid-19th century Germany to 1984. Individual and cooperative efforts to found and expand U.S. credit unions.
	Stock # 7100	Add to cart Find out more!
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The Power of Business Ethics
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Credit Unions: Who We Are (Spanish)
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King's X
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People, Not Profit: The History Video VHS - On Sale!
This video will introduce your staff to the history of the credit union movement and will help your staff understand the principles upon which credit unions were founded.
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Welcome to the Credit Union VHS - On Sale!
A fast-paced, introductory video that promotes a positive attitude toward your credit union and builds a sense of teamwork.
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Coaching For Peak Performance Video
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Self-Study

Certified Executive Program (CEP)

		Order Now! CEP course listing and costs

CU Magazine Best Practices Report: Serving Members of Modest Means PDF
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CU Magazine Best Practices Report: Serving Members of Modest Means
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CU Magazine Best Practices Report: A Youthful Approach to CU Growth PDF
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CU Magazine Best Practices Report: A Youthful Approach to CU Growth
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CU Magazine Best Practices Report: Fatten Your Wallet Share: New Growth With Current Members PDF
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CU Magazine Best Practices Report: Fatten Your Wallet Share: New Growth With Current Members
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CU Magazine Best Practices Report: CEO & Board Succession Planning PDF
	This report covers responsibilities of the CEO, the board of directors, human resources staff, and senior executives in creating a succession plan. It reviews the steps necessary for both an emergency succession plan and for a managed succession plan, issues to address between the CEO's departure and appointment of a permanent replacement, ways to develop leaders within the credit union, and resources needed for succession planning. (20 page report)
	926 Stock # 26226P	Find out more!
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CU Magazine Best Practices Report: CEO & Board Succession Planning

This report covers responsibilities of the CEO, the board of directors, human resources staff, and senior executives in creating a succession plan. It reviews the steps necessary for both an emergency succession plan and for a managed succession plan, issues to address between the CEO's departure and appointment of a permanent replacement, ways to develop leaders within the credit union, and resources needed for succession planning. (20 page report)

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Business Services Survey Report PDF
	CUNA's Business Services Survey is for credit unions currently offering or thinking about offering member business services. Compiled in 2007, this report covers business lending, deposit programs, member business services, staffing, budgets, fee structures, rate indicators, and more. It gives credit unions an in-depth look at how other credit unions are operating, competing, and meeting the needs of their member business owners.
	Stock # 27615P	Add to cart Find out more!
Regular Price:$239.00 Sale Price: $239.00

Publications

Credit Union Magazine

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Marketing & Business Development

Books Kits Reports Statement Stuffers Drive-Up Envelopes

Business Development Series: Community Credit Unions
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Business Development Series: Electronic Services
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Business Development Series: SEGs
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Marketing Across the Generations: Baby Boomers
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Marketing Across the Generations: Fifty-Plus
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Marketing Across the Generations: Gen X
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Marketing Across the Generations: Youth
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Credit Union Telemarketing: Your Guide to Effective Telephone Marketing
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Strategic Pricing Made Easy

Examines effects of changing demographics on lending, organizational structure to support your pricing strategy, basic economic concepts, cost behavior & allocation, applying costs to pricing, implementing price changes, and more!

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Youth Financial Literacy: Preparing Youth for Financial Responsibility

Offers ideas for developing financial curricula in schools; building community awareness, and getting parents, teachers, administrators, and students involved.Includes case studies of CU youth programs, school presentations, and more.

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Launching Your Own Business handbook

This handbook weights out the costs and benefits of starting a small business, and offers reasons for holding off or not opening a small business. The handbook offers further resources members can look into to ensure they are making the right decision. Minimum purchase: 50

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Running Your Small Business handbook

Small business owners are often faced with many difficult unanticipated decisions associated with their business. This handbook will help your members determine what equipment is needed and where to locate it, and emphasizes the importance of insurance, permits and taxes. Minimum purchase: 50

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Getting a Handle on Small-Business Finance handbook
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Kits

Business Development Series: 3-book set

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Regular Price: $79.00 Sale Price: $39.95

Marketing Across the Generations: 4-book set

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Regular Price: $105.00 Sale Price: $54.95

Business Development & Marketing Across the Generations: 7-book

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Regular Price: $99.95 Sale Price: $89.95

2006/2007 National Member Survey PDF
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2006-2007 Survey of Potential Members: Opportunities and Challenges in Growing Your Membership PDF
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Statement Stuffers

Be Prepared for Auto Emergencies statement stuffer
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Credit Cards: Switch & Save statement stuffer

Explain to members what they should know about their credit cards and when to switch and save. This statement stuffer includes a section on why you should look at your credit union first for a credit card.

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2000 - 4999	$0.14 each
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15000 - 24999	$0.12 each
25000 - 34999	$0.11 each
35000+	$0.10 each

It's Your Business folder with insert

To grow relationships, use the new "It’s Your Business" portfolio. This folder includes an eight-page insert that helps small-business owners develop their business plan. Includes pockets for you to add your credit union’s information, and a place for your business card. Minimum purchase: 25

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500 - 999	$1.50 each
1000 - 2499	$1.30 each
2500+	$1.20 each

Drive-Up Envelopes

Yes, We Make Small-Business Loans drive-up envelope

Remind members of your business services at the drive-up window with this envelope.

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500 - 1999	$0.08 each
2000 - 4999	$0.07 each
5000 - 14999	$0.06 each
15000+	$0.05 each

Operations, Sales & Service

Books Videos Kits Reports

Credit Union Teller Handbook, 4th Edition

Helps tellers and member service reps get started and succeed, and also provides an excellent foundation for advanced training. Includes orientation to credit union uniqueness, the teller's role, and a description of duties and responsibilities.

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Checks and Share Drafts: Teller and Member Service Handbook, 2nd Edition

Help your tellers and member service representatives understand requirements for cashing and depositing drafts and checks. This book includes information on endorsements, type of account, multi-party checks, and more. It alerts tellers to problems or concerns with certain drafts and checks. A handy reference for every teller!

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Communications Skills: Teller & Member Service Handbook

This handbook helps tellers and member service representatives communicate effectively with people of differing backgrounds, ages and personalities. It offers real-life examples, and it helps tellers deal with those who may be irate or abusive, bossy or critical, upset or confused. It gives guidance on communicating with senior citizens or persons who may have special needs.

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Credit Union Accounts: Teller and Member Service Handbook, 2nd edition

Covers the basics of IRAs, money market accounts, CDs, and account-related aspects of bonds and loans. It describes what they are, the history behind them, regulatory concerns, and how to open and service accounts.

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So, You Want to Open a New Branch Office?
	Here's a step-by-step guide to developing a new branch office. The book contains information gathered from credit unions and design/build firms with extensive experience in developing, designing, and building credit union branch offices. It comes with a CD that contains helpful pro forma statements, checklists, and other supporting materials.
	Stock # 26893	Add to cart Find out more!
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Credit Union Communications: Telephone Skills Part 1
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Credit Union Communications: Telephone Skills Part 2
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Robbery VHS - On Sale!
Explains why preparation is important in handling a robbery, outlines steps employees should take before a robbery happens, discusses 2 main goals every employee should have during a robbery, illustrates safety guidelines to use during a robbery.
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STAR Video: Collections VHS - On Sale!
	Complements STAR Collections module. Explains the importance of collections. Topics include installment vs. non-installment credit, open-end and closed-end credit, Collections Practice Act, recovery methods, and record keeping. Comes with a leader's guide!
	926 Stock # STAR106	Find out more!
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STAR Video: Credit Union Orientation VHS - On Sale!
	Designed to complement the STAR Credit Union Orientation module to help explain the CU difference. Explains the difference in operations, philosophy, and history that sets credit unions apart from the others.
	926 Stock # STAR104	Find out more!
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STAR Video: Cross-Selling VHS - On Sale!
	CU staff needs to know that cross selling is a service to members. Topics: qualities of a good sales person, identifying a member's needs, understanding difference between features and benefits, and basic sales techniques. Comes with a leader's guide!
	926 Stock # STAR105	Find out more!
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STAR Video: Loan Interviewing VHS - On Sale!
	It will show your lending staff both the duties and responsibilities of a loan interviewer and the important skills and knowledge to handle a variety of situations.
	926 Stock # STAR109	Find out more!
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STAR Video: Member Relations VHS - On Sale!
	This video demonstrates the basics of a professional credit union image and good member service.
	926 Stock # STAR103	Find out more!
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STAR Video: Sales Techniques VHS - On Sale!
	Helps create, maintain and enhance long-term relationships with your members. Topics:getting past fear of sales, establishing a relationship with a member, using the consultative method, the language of sales, and overcoming objections. Comes with leader's guide!
	926 Stock # STAR107	Find out more!
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STAR Video: Security VHS - On Sale!
	Security in CU's is a topic that will always need to be addressed. CU employees need to follow procedures to insure the safety of themselves, the members, and the credit union. This video covers everything from proper opening procedures to identifying fraud.
	926 Stock # STAR102	Find out more!
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Teller Survival Guide: Common Balancing Errors Video VHS - On Sale!
	Explains the basics of balancing a cash drawer. Identifies four common reasons tellers make mistakes. Examines typical balancing errors and how not to make them. Demonstrates how to find balancing errors once they have been made.
	926 Stock # CUTV131	Find out more!
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Teller Survival Guide: Common Scams and Collusion VHS - On Sale!
	Describes most common types of security equipment, identifies and offers procedures for 4 types of fraud, describes extortion and demonstrates how to react during an extortion threat, discusses check kiting, classifies 3 types of internal security threats.
	926 Stock # CUTV114	Find out more!
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Teller Survival Guide: The Drive-Up Window VHS - On Sale!
	Includes: 7 steps for keeping service personal at the drive-up, 7 drive-up communication techniques, 4 reasons why drive-up lines are stressful, 6 techniques for handling drive-up lines, 3 unique drive-up problems and how to handle them.
	926 Stock # CUTV113	Find out more!
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Teller Survival Guide: Fine Tuning Your Skills VHS - On Sale!
	Outlines 10 ideas that will make every teller look and act like the consummate professional, introduces functions of credit union departments and how they relate to a teller's job, teaches more advanced communication skills to handle angry or difficult members.
	926 Stock # CUTV109	Find out more!
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Teller Survival Guide: The Rookie VHS - On Sale!
	Outlines five skills new tellers should develop. Explains the fundamental difference between a credit union and other financial institutions. Describes five common reactions for rookie tellers and how to overcome them. Explains the importance of organization at the counter.
	926 Stock # CUTV108	Find out more!
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Kits

Teller Handbook Kit

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Regular Price: $91.00 Sale Price: $69.95
To order, call CUNA Member Services at 800-356-8010, press 3, 8:00 a.m. - 4:30 p.m. (CST), and mention promotional code Fall Sale.

STAR Videos: Set of 7
STAR videos can make training easier and more interesting through modeling behaviors and demonstrating proper procedures. Includes all 7 STAR videos: STAR102, STAR103, STAR104, STAR105, STAR106, STAR107, and STAR109.
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The Complete Teller Kit

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Regular Price: $540.00 Sale Price: $489.95
To order, call CUNA Member Services at 800-356-8010, press 3, 8:00 a.m. - 4:30 p.m. (CST), and mention promotional code Fall Sale.

Teller Survival Guide Video Kit: Set of 5 - On Sale!
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Publications

Credit Union Front Line Newsletter

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CU Magazine Best Practices Report: Serving Spanish-Speaking Members PDF
	Considering the U.S. population of Hispanics has grown by more than 50% in a decade, according to the U.S. Census Bureau, it's clear credit unions have a business interest in serving this market. In this report from Credit Union Magazine, executives from eight credit unions tell how they attract Spanish-speaking people to join and use their products and services. Speaking their language and going out in their communities to meet them top the list of critical strategies. (25-page report)
	Stock # 28208P	Add to cart Find out more!
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CU Magazine Best Practices Report: Serving Spanish-Speaking Members
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Technology &Security

Books Videos Reports

Intranets and Credit Unions
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Technology Security: Targeting Cybercrime and Identity Theft DVD - On Sale!
	Through this new security video, you'll learn how to handle situations where member information is or could be jeopardized. Find out and train all credit union staff on what the different types of technology security are and the steps needed to protect your credit union and its members from: * Identity Theft * Fraud * Cyber Fraud * Phishing * Spamming * Viruses * Remote Access Fraud * Audio Response System * ATM Fraud, Accounts Fraud, Credit Card, and Check Fraud
	926 Stock # CUTV152	Find out more!
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