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Books
50 Ways to a Better Board: Ideas to Improve Your Recruiting Process | ||||||||||||||
| Recruiting volunteers is a year-round job. This new guide gives CEOs, directors, and staff of your credit union ideas to improve your recruiting process--and keep your board energized and focused year after year. This 20-page booklet includes ideas and strategies to help you determine the competencies your board needs to serve members today and in the future, what you can say to someone with an interest in being a director, and how you can make the best use of your Nominating Committee. | ||||||||||||||
| Stock # 25121 | Add to cart Find out more! | |||||||||||||
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Credit Union Board of Directors Handbook, 4th Edition | ||||||||||||||
| The Board of Directors Handbook is the one book that helps directors build confidence and gain shared understanding. | ||||||||||||||
| Stock # 22824 | Add to cart Find out more! | |||||||||||||
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Credit Union Supervisory Committee Handbook, 4th Edition | ||||||||||||||
| Complete introductory guide to all aspects of the supervisory committee's job. Includes information on: duties and responsibilities, legal considerations, insurance protection, consumer credit protection laws and government oversight. | ||||||||||||||
| Stock # 763 | Add to cart Find out more! | |||||||||||||
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Director's Handbook for Credit Union Regulations, 4th Edition | ||||||||||||||
| The more directors know about the laws and regulations that govern credit unions, the better they can perform their jobs. This handbook gives directors the regulatory information they need in a style that is easy to read. | ||||||||||||||
| Stock # 21310 | Add to cart Find out more! | |||||||||||||
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Kits
Director Resources Package | ||
Regular Price: $179.00 Sale Price: $149.95 |
Publications
Credit Union Directors Newsletter PDF Subscription | ||
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Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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CUNA Volunteer Certification Program (VCP) | ||
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Videos
CUNA Videos | ||
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Books
New 2nd edition! Compliance & Marketing Guide | Sorry, this item is not currently available |
New 3rd edition! Compliance & Marketing eGuide (PDF) | ||
| Marketers and compliance staff have one powerful challenge in common: how to identify which regulatory requirements must be adhered to for each specific product or service being advertised. This eGuide is the new edition designed to walk marketing staff through the ins and outs of compliance - including NCUA basics and beyond.
This eGuide is a must to make sure your marketing materials comply with state and federal laws and regulations.
Important changes in this new edition include:
* Changes in open-end lending marketing rules
* Changes in home-secured loan advertising
* The FTC rules related to unfair or deceptive acts or practices with respect to mortgage advertising
* Credit card marketing information has been updated
Reserve your copy today!
The Compliance & Marketing Guide is currently on backorder until February 2012. | ||
| Stock # 23328P | Add to cart Find out more! | |
Regular Price:$44.95 Sale Price: $44.95 | ||
Consumer Lending Compliance Guidebook - 2nd Edition | ||||||||||||||
| The Consumer Lending Compliance Guidebook offers a practical, hands-on approach to typical compliance challenges by following the lending process from the marketing phase through collections, repossession and bankruptcy. In this updated 2nd edition, you'll find: * The CARD Act provisions * What constitutes a trigger term * Samples of new model disclosures * New periodic statement requirements * Requirements for credit card applications and solicitations * Change in Terms notice requirements | ||||||||||||||
| Stock # 25350 | Add to cart Find out more! | |||||||||||||
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Credit Union Model Policies: A Framework for Compliance | Sorry, this item is not currently available |
2nd Edition! Credit Union Model Policies: Framework for Compliance (PDF) | Sorry, this item is not currently available |
Self-Study
CUNA Regulatory Training and Certification Program (RegTraC) | ||
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Order Level 1 or Level 2 hard copy modules Order Level 2 PDF subscription Find out more! | ||
Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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Books
Credit Union Investment Guidelines, 5th Edition | Sorry, this item is not currently available |
Economics for Credit Union Professionals, 2nd Edition | ||||||||||||||
| This is a comprehensive text that uses credit union examples to explain the key concepts of modern economics in nontechnical language. Economics for Credit Union Professionals provides question-and-answer review sections to help readers evaluate their comprehension. | ||||||||||||||
| Stock # 23398 | Add to cart Find out more! | |||||||||||||
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Fair Deal: Creating Credit Union Alternatives to Fringe Financial Services | Sorry, this item is not currently available |
Managing Credit Union Finance | ||||||||||||||
| Learn more about analyzing the interactions of shares, loans, investments, and budgets, and blending them to achieve planned goals for service and growth. Includes policy development; analyzing financial statements; building business plans; and more! | ||||||||||||||
| Stock # 23497 | Add to cart Find out more! | |||||||||||||
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Risk Management and Insurance: Principles and Practices for Credit Unions, 1st Edition Revised | Sorry, this item is not currently available |
Strategic Pricing Made Easy | ||||||||||||||
| Examines effects of changing demographics on lending, organizational structure to support your pricing strategy, basic economic concepts, cost behavior & allocation, applying costs to pricing, implementing price changes, and more! | ||||||||||||||
| Stock # 22901 | Add to cart Find out more! | |||||||||||||
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Self-Study
Credit Union Financial Counseling Certification Program (FiCEP) | ||
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Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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Books
Credit Union University Administrator's Manual | ||||||||||||
| This guide is for individuals who plan to create a corporate university at their credit union, and people in leagues who consult with credit unions to help them start a corporate university. | ||||||||||||
| Stock # 23412 | Add to cart Find out more! | |||||||||||
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Intranets and Credit Unions | Sorry, this item is not currently available |
People, Not Profit: The Story of the Credit Union Movement, 4th Edition | ||||||||||||||
| This book highlights significant points in American credit union development from early years of struggle thru remarkable growth of last 5 decades. It chronicles persistent challenges from the banking industry - each ultimately resulting in grassroots victories for CUs. | ||||||||||||||
| Stock # 22228 | Add to cart Find out more! | |||||||||||||
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Real Stories from Credit Unions | Sorry, this item is not currently available |
So, You Want to Be a CEO? What it Takes to Be a Credit Union Leader | Sorry, this item is not currently available |
The Credit Union Movement - Origins and Development, 1850-1980 | ||
| Comprehensive treatment from mid-19th century Germany to 1984. Individual and cooperative efforts to found and expand U.S. credit unions. | ||
| Stock # 7100 | Add to cart Find out more! | |
Regular Price:$40.00 Sale Price: $40.00 | ||
The Power of Business Ethics | Sorry, this item is not currently available |
Reports
Staffing & Space Report | ||
| Receive key insight into staffing levels and space allocation! | ||
| Stock # 28260 | Add to cart Find out more! | |
Regular Price:$250.00 Sale Price: $250.00 | ||
Staffing & Space Report PDF | ||
| Receive key insight into staffing levels and space allocation! | ||
| Stock # 28260P | Add to cart Find out more! | |
Regular Price:$230.00 Sale Price: $230.00 | ||
Credit Union Staff Benefits Survey Report | ||
| Ensure your competitive position by comparing the benefit package you offer with credit unions from across the country. See how you match up with your peers. From health to retirement plans, this comprehensive survey tells all. Learn which benefits help attract and retain the staff you need for success. | ||
| Stock # 27800 | Add to cart Find out more! | |
Regular Price:$255.00 Sale Price: $255.00 | ||
Credit Union Staff Benefits Survey Report PDF | ||
| Ensure your competitive position by comparing the benefit package you offer with credit unions from across the country. See how you match up with your peers. From health to retirement plans, this comprehensive survey tells all. Learn which benefits help attract and retain the staff you need for success. | ||
| Stock # 27800P | Add to cart Find out more! | |
Regular Price:$225.00 Sale Price: $225.00 | ||
Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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Books
Bankruptcy Basics: Reducing Your Losses | ||
| Discover what you need to know about the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005. Written by a credit union attorney, this reference book tells you what’s included in the revised code and provides a summary of the most important changes. You’ll learn how to protect your credit union’s interests and do what’s best for your members. | ||
| Stock # 26895 | Add to cart Find out more! | |
Regular Price:$119.95 Sale Price: $119.95 | ||
Consumer Lending Management, 2nd Edition | ||||||||||||||
| Seeking methods to remain more competitive in lending? This management guide covers lending laws and regs, economics of lending, lending strategies, asset-liability programs, loan department operations, security issues, credit scoring, and risk-based lending. | ||||||||||||||
| Stock # 22479 | Add to cart Find out more! | |||||||||||||
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Credit Union Loan Professional Handbook, 2nd Edition | ||||||||||||||
| This handbook is the loan professional's guide to success! It starts with an overview of general concepts and skills. It explains the loan professionals' most important duties and responsibilities, and includes self-assessments that reveal your credit union's practice of important lending concepts. | ||||||||||||||
| Stock # 766 | Add to cart Find out more! | |||||||||||||
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Credit Union Mortgage Lending Strategies: The Best Never Rest, 2nd edition | ||||||||||||||
| Doing the right things right! Discover how to guide your mortgage lending planning, pricing, operations, and other key elements with this edition. Credit Union Mortgage Lending Strategies motivates and guides executives, managers and directors in building and running competitive mortgage lending programs. This edition includes case studies based on actual credit union experiences.
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| Stock # 22639 | Add to cart Find out more! | |||||||||||||
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Reports
Business Services Survey Report PDF | ||
| CUNA's Business Services Survey is for credit unions currently offering or thinking about offering member business services. Compiled in 2007, this report covers business lending, deposit programs, member business services, staffing, budgets, fee structures, rate indicators, and more. It gives credit unions an in-depth look at how other credit unions are operating, competing, and meeting the needs of their member business owners. | ||
| Stock # 27615P | Add to cart Find out more! | |
Regular Price:$239.00 Sale Price: $239.00 | ||
Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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Publications
Credit Union Magazine | ||
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Research Portal
CU360 Individual Subscription - Basic Level | ||
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Self-Study
Certified Executive Program (CEP) | ||
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Order Now! CEP course listing and costs | ||
Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
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Books
Credit Union Telemarketing: Your Guide to Effective Telephone Marketing | Sorry, this item is not currently available |
Youth Financial Literacy: Preparing Youth for Financial Responsibility | ||||||||||||||
| Offers ideas for developing financial curricula in schools; building community awareness, and getting parents, teachers, administrators, and students involved.Includes case studies of CU youth programs, school presentations, and more. | ||||||||||||||
| Stock # 22646 | Add to cart Find out more! | |||||||||||||
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Business Development Series: Community Credit Unions | Sorry, this item is not currently available |
Business Development Series: Electronic Services | Sorry, this item is not currently available |
Business Development Series: SEGs | Sorry, this item is not currently available |
Marketing Across the Generations: Baby Boomers | Sorry, this item is not currently available |
Marketing Across the Generations: Fifty-Plus | Sorry, this item is not currently available |
Marketing Across the Generations: Gen X | Sorry, this item is not currently available |
Marketing Across the Generations: Youth | Sorry, this item is not currently available |
Kits
Business Development Series: 3-book set | ||
Regular Price: $79.00 Sale Price: $39.95 |
Marketing Across the Generations: 4-book set | ||
Regular Price: $105.00 Sale Price: $54.95 |
Business Development & Marketing Across the Generations: 7-book | ||
Regular Price: $99.95 Sale Price: $89.95 |
Member Education
Design Your Spending Plan: Budget Blueprint handbook | ||||||||||||||||||
| Many consumers practice poor money management, living paycheck to paycheck, and using credit inappropriately. Help your members understand how to plan, save and budget for the future with this handbook. See an excerpt. | ||||||||||||||||||
| Stock # 25150 | Add to cart Find out more! | |||||||||||||||||
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Budget Blueprint statement stuffer | ||||||||||||||||||||
| Help members establish a budget. Extended table covers categories from shelter to installment payments. Tips and advice motivate members to start and stick to a budget, assist with budget analysis and suggest ideas for long-term financial planning. See a sample PDF. | ||||||||||||||||||||
| Stock # 20057 | Add to cart Find out more! | |||||||||||||||||||
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Credit Cards: Switch & Save statement stuffer | ||||||||||||||||||||
| Explain to members what they should know about their credit cards and when to switch and save. This statement stuffer includes a section on why you should look at your credit union first for a credit card. | ||||||||||||||||||||
| Stock # 23341 | Add to cart Find out more! | |||||||||||||||||||
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Are Your Savings Ready For Anything? statement stuffer | ||||||||||||||||||||
| This stuffer encourages members to establish a savings plan so they'll be prepared for planned and unplanned events. Includes a sidebar that discusses different savings vehicles such as basic savings accounts, money market accounts, share certificates, IRAs, and 401(k)s. | ||||||||||||||||||||
| Stock # 23887 | Add to cart Find out more! | |||||||||||||||||||
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Back in the Black: Tools to Keep Your Checkbook on Track statement stuffer | Sorry, this item is not currently available |
Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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Books
Checks and Share Drafts: Teller and Member Service Handbook, 2nd Edition | ||||||||||||||
| Help your tellers and member service representatives understand requirements for cashing and depositing drafts and checks. This book includes information on endorsements, type of account, multi-party checks, and more. It alerts tellers to problems or concerns with certain drafts and checks. A handy reference for every teller!
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| Stock # 22643 | Add to cart Find out more! | |||||||||||||
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Communications Skills: Teller & Member Service Handbook | ||||||||||||||
| This handbook helps tellers and member service representatives communicate effectively with people of differing backgrounds, ages and personalities. It offers real-life examples, and it helps tellers deal with those who may be irate or abusive, bossy or critical, upset or confused. It gives guidance on communicating with senior citizens or persons who may have special needs.
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| Stock # 22644 | Add to cart Find out more! | |||||||||||||
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Credit Union Accounts: Teller and Member Service Handbook, 2nd edition | ||||||||||||||
| Covers the basics of IRAs, money market accounts, CDs, and account-related aspects of bonds and loans. It describes what they are, the history behind them, regulatory concerns, and how to open and service accounts. | ||||||||||||||
| Stock # 22642 | Add to cart Find out more! | |||||||||||||
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Credit Union Teller Handbook, 4th Edition | ||||||||||||||
| Helps tellers and member service reps get started and succeed, and also provides an excellent foundation for advanced training. Includes orientation to credit union uniqueness, the teller's role, and a description of duties and responsibilities.
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| Stock # 22823 | Add to cart Find out more! | |||||||||||||
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So, You Want to Open a New Branch Office? | ||
| Here's a step-by-step guide to developing a new branch office. The book contains information gathered from credit unions and design/build firms with extensive experience in developing, designing, and building credit union branch offices. It comes with a CD that contains helpful pro forma statements, checklists, and other supporting materials. | ||
| Stock # 26893 | Add to cart Find out more! | |
Regular Price:$39.95 Sale Price: $39.95 | ||
Kits
Teller Handbook Kit | ||
Regular Price: $91.00 Sale Price: $69.95 |
Publications
Credit Union Front Line Newsletter | ||
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Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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Reports
CUNA Technology & Spending Survey Report | ||
| Not sure what you should be spending on technology? The CUNA Technology & Spending Survey Report uncovers what your peers will be spending on technology for their credit union. | ||
| Stock # 28103 | Add to cart Find out more! | |
Regular Price:$275.00 Sale Price: $275.00 | ||
CUNA Technology & Spending Survey Report PDF | ||
| Not sure what you should be spending on technology? The CUNA Technology & Spending Survey Report uncovers what your peers will be spending on technology for their credit union. | ||
| Stock # 28103P | Add to cart Find out more! | |
Regular Price:$255.00 Sale Price: $255.00 | ||
Training
Creating Member Loyalty™ System of Training - Product Knowledge | ||
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CUNA Webinar Packages | ||
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Videos
CUNA Videos | ||
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For more information or questions, e-mail elearning@cuna.coop. There’s no need to prepay. We’ll bill you for the total amount of your order plus S&H.
Copyright © 2012 Credit Union National Association
