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Phish scam poses as 'America's Credit Union'

MADISON, Wis. (9/13/05)--The Credit Union National Association (CUNA) and several leagues Monday fielded a number of calls and e-mails from credit union members and others who had received a phishing scam for personal information from "Credit Union." The scam used the Credit Union System's "America's Credit Unions" logo.

The e-mail scam sent to a member of Carolina Collegiate FCU purported to be from "security@creditunion.coop" and posed as a security alert for the credit union. Another message posed as the "F.C.U. Security Department" at the National Credit Union Administration (NCUA). The message said:

"Credit Union is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited."

The message apologizes for the inconvenience and even gives a Case ID number. It "reassures" the recipient that the account was not accessed by an unauthorized third party and mentions that a key responsibility at the "Credit Union" is "the safekeeping of the nonpublic personal ('confidential') information you have entrusted to us...."

It then asks the recipient to confirm identity at a link.

The credit union advised the member to delete the message because it seemed suspicious. However, the credit union was unsure because of the America's Credit Unions logo.

Dorothy Steffens, vice president of webservices at CUNA, noted that the number of forwarded calls and e-mails sent to CUNA about the latest phishing attempt shows "that the awareness of this type of scam has hit home with our customers--hence the increase in their willingness to notify us."

Steffens noted that the message is indeed a phishing scam and CUNA is working to shut down the offending site.

Credit unions are urged to remind their members that their credit union, CUNA and NCUA would never send an e-mail soliciting personal confidential information. Phishing recipients should not open the link in the message. Instead, they should delete the message.



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