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News Now ArchiveFiled on April 21, 2009, published the first business day after.
Corporate CU share guarantee extended ALEXANDRIA, Va. (4/22/09)--The National Credit Union Administration (NCUA) voted Tuesday to provide an option through its Temporary Corporate Credit Union Share Guarantee Program (TCCUSGP) that would allow quarterly extensions of the guarantee through December 2012. Under the two-year rolling expiration date, the final guarantee would expire Dec. 31, 2014. Twenty-three corporates are currently participating in the guarantee program. The NCUA also reopened program enrollment until May 15 to give the remaining four an opportunity to consider participation in the revised TCCUSGP. The agency said its actions Tuesday include revisions to TCCUSGP agreements with corporate credit unions to eliminate ambiguities, provide greater flexibility and improve operations. "The action of the NCUA board sends a clear signal to natural person credit unions that their investments in corporate credit unions are not only safe, but also meet sound asset liability management principals by providing for orderly laddering of these investments," said NCUA Chairman Michael Fryzel in a statement. He added, "It is important that they continue to provide the liquidity that is needed to maintain corporate stability. The board is committed to the safety and soundness of all credit unions and the protection of the deposits of the 90 million credit union members, and we will continue to take the necessary action to instill confidence in the system." NCUA votes on UDAP changes, CLF positions ALEXANDRIA, Va. (4/22/09)—The National Credit Union Administration (NCUA) proposed clarification of its unfair and deceptive acts or practices (UDAP) rule and approved some staffing changes at the Central Liquidity Facility (CLF), among other actions, at its open meeting Tuesday. The clarification involves a rule issued jointly in December by the The agencies intend the further guidance to facilitate compliance with the final UDAP rule. If adopted, it would specifically amend portions of the regulation that address deferred/waived interest credit card programs and the Servicemembers Civil Relief Act (SCRA). The effective date of the rule is July 1, and the NCUA requested comment on the clarification proposal within 30 days of the date the plan is published in the Federal Register, which is likely to occur within two weeks. Specifically, the proposals would clarify that:
Regarding its staffing decision for the CLF, the NCUA agreed to upgrade two existing jobs and add two new positions to the CLF force. CLF President Owen Cole requested and was granted a ranking upgrade for the position of division director of the office of capital markets and planning. Also upgraded was the current position of National Capital Markets Specialist, which will now be National/Senior Capital Specialist. The new positions are a senior level position with a special focus on CLF lending, and a technician's position. Cole said the cost to the CLF, which is a self-funded entity, will be $178,000 and the cost to the NCUA would be $119,000. New round of funds available from CDFI WASHINGTON (4/22/09)—The U.S. Treasury Department Tuesday announced the availability of $63 million in new funds through its Community Development Financial Institutions (CDFI) Fund. Treasury invited applications for financial assistance awards through its CDFI program and its Native American CDFI Assistance (NACA) program. A total of $63 million in awards will be made; $55 million under the FY 2009 supplemental funding round of the CDFI Program and $8 million under the FY 2009 supplemental funding round of the NACA Program. The additional funds were made available by an appropriation in the American Recovery and Reinvestment Act of 2009. The application deadline for the supplemental funding round of the FY 2009 CDFI Program and the FY 2009 NACA Program is 5:00 p.m. (ET) on May 27. Credit unions interested in Community Development Financial Institution (CDFI) certification should note the Treasury Department kicked off a series of conference calls on the subject April 16 and will hold three more sessions in the coming months. The upcoming sessions are scheduled for:
To access the conference calls, participants must call (202) 927-2255 and enter in the pin number 315646. No prior registration is necessary. The phone number and pin number are the same for all of the conference calls. Use the resource link below for more CDFI information. Resource Links Inside Washington
Study: Satisfaction with online services improves ANN ARBOR, Mich. (4/22/09)--Credit unions considering online financial services may want to take note of a recent study that measured satisfaction with online financial institutions--including credit unions, banks, credit card websites and investment websites. Customer satisfaction improved during the past year, even as the financial sector of the economy deteriorated, according to a report from ForeSee Results and Forbes.com released Tuesday (BusinessWire April 21). The 2009 Online Financial Services Study--which employs the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI)--is the fifth report since the inaugural study in 2003, and shows that despite a weak economy, bank bailouts and tighter credit, financial institutions are using their websites to increase customer loyalty, account activity and positive word of mouth. "It's not an easy environment for financial institutions to do business. Given all the problems that these companies are having, we might expect satisfaction to slip," said Larry Freed, president/CEO of ForeSee Results. "But the basic blocking and tackling that these companies are doing online is proving effective. "They don't need to reinvent the wheel or their website strategy just because the economy is in crisis," he added. "Focusing on the right fundamentals makes a big difference to the customer experience over time. And it turns out that online satisfaction actually has huge implications for the whole industry." The improvement for online satisfaction is good news for financial institutions because websites have a large impact on multi-channel operations and future financial success, the study said. Satisfied online customers are more profitable, more loyal, and more likely to engage in positive word of mouth. Highly satisfied customers are significantly more likely than less-satisfied customers to purchase additional services and open more accounts, increasing share of wallet. Also, highly satisfied customers are more likely to increase engagement with the website for information or transactions, introducing cost savings by establishing a user preference for the most efficient service channel. Online financial services companies still have room for improvement. The research identified site performance and functionality as areas where credit unions and banks could maximize return on investment. Functionality and portfolio management are priority areas for investment websites to improve satisfaction, while improving transaction processes and bill-payment features are top priorities for credit card websites. Resource Links Colorado, Texas CUs announce merger SAN ANTONIO and AURORA, Colo. (4/22/09)--Officials of the San Antonio-based Security Service FCU (SSFCU) announced Monday that it merged with Aurora Catholic Federal CU (ACFCU). Approved by the National Credit Union Administration, the merger became effective March 31. The ACFCU board of directors voted to join operations with SSFCU to provide improved and expanded products and services that would be more accessible to its members in its field of membership--parishioners of Catholic parishes, and schools and organizations that serve Catholic parishioners in Aurora. The ACFCU board concluded that Security Service's products and services, service delivery channels, and locations would provide its members improved access to financial tools and growth opportunities. SSFCU's field of membership includes the Denver, Colorado Springs, Pueblo and Corpus Christi Catholic dioceses. SSFCU has more than $5 billion in assets and more than 680,000 members. As a result of the merger, Security Service gained an additional $13.7 million in assets and more than 2,200 members. Security Service also gained a service center with the addition of the former ACFCU location in Aurora, its sixth location in the Denver area. The credit union operates 13 other Colorado locations, including Denver, Pueblo, Colorado Springs and Fountain. Security Service has operations in South Texas with 32 service centers in and around San Antonio and other South Texas areas, including Corpus Christi and the Rio Grande Valley. CU rewards members by planting trees DENVER (4/22/09)--Bellco CU has partnered with PayItGreen, which will reward members who use online banking by planting a tree in their honor. "Bellco CU and its employees are committed to constantly identifying positive ways in which we can preserve the environment," said Laura Higgins, Bellco director of marketing. Consumers who receive electronic bills and statements and who pay electronically can reduce their greenhouse gas emissions by 171 pounds annually, a savings equivalent of:
Using electronic bill pay also can guard against identity theft. About 85% of identity theft cases are due to "offline" transactions such as lost checkbooks or stolen bills and statements, Bellco said. Partnering with PayItGreen is just one effort the credit union has undertaken to become more environmentally friendly. Bellco has a comprehensive recycling program, renovated its Greenwood Village branch with motion senor light switches, owns two Priuses, and distributed free compact fluorescent bulbs to employees. It also has 36,000 members who use e-statements instead of paper, the credit union said. Bellco, headquartered in Greenwood Village, Colo., has $2 billion in assets. Oregon association testifies for financial education BEAVERTON, Ore. (4/22/09)--Two bills related to financial literacy were heard simultaneously in the Oregon Capitol during the week of April 13. The Credit Union Association of Oregon (CUAO), along with Carlyn Roy, executive vice president and chief operating officer of OSU FCU, Corvallis, provided testimony in support of the legislation. The bills--Senate Bill 441 and Senate Bill 501--were up for a hearing in the Oregon Senate Education Committee. In March, CUAO and Roy provided testimony in support of SB 501 which would add "finances" to essential learning skills and requires school district to provide curriculum in finances. During the hearing, concerns were raised by the Department of Education and the school lobby. State Sen. Rick Metsger (D-26) introduced an amendment to SB 441 which would basically eliminate the bill, and create a new one with new language. The new bill would define "finances" to mean "curriculum designed to achieve financial literacy and to give students personal financial management skills by teaching the basic principles involved with earning, spending, savings and investing money." The amendments would require that of the three credits of social sciences needed to obtain an Oregon high school diploma, one-half credit would be in "finances." In essence, the amendments would add financial education requirements back into the high school diploma requirements. "We support Senator Metsger's efforts to push Financial Education, and we were pleased to provide testimony during the hearing in support of his amendment to SB441," said Pamela Leavitt, CUAO senior vice president of governmental affairs and public relations. MnCUN elects five incumbents to board BLOOMINGTON, Minn. (4/22/09)--The Minnesota Credit Union Network (MnCUN) elected five incumbent representatives to its board of directors during its annual meeting April 17-18. The representatives are:
The board also re-elected table officers for 2009:
The annual meeting also featured guest speakers Keith Morton, National Credit Union Administration Region IV director, and Kris Mecham, Credit Union National Association board chair. Morton pledged to provide credit unions with open and direct information about the Corporate Stabilization Program. He urged credit unions to promote confidence in the system among, communities, volunteers and employees. "By working together in collaboration, we can get through these tough times," Morton said. "However, we need to act cooperatively to get through this. "Consumer confidence in credit unions has never been greater--seize that recognition," Mecham added. Invest in America approaching 100,000 vehicles sold LANSING, Mich. (4/22/09)--The Invest in America credit union member auto discount program is approaching 100,000 in vehicles sold, according to the Michigan Credit Union League. The nearly 100,000 vehicles represent sales through the first three months of 2009. More than 1,300 credit unions nationwide have adopted the program since its inception last fall and have brought $2.1 billion in revenue to General Motors (GM) and Chrysler through the sale of 85,847 vehicles, the league said. About 80% of vehicles sold through Invest in America have been financed through credit unions. This equates to about $1.27 billion in new auto loans, which has raised the credit union market share to 25%, up from 14% this time last year. Credit unions hold about $85 billion in new car loans nationwide. They write about $23 billion in auto loans per year--and about $8.5 billion of that amount finances GM and Chrysler autos. Chrysler is offering $500 rebates on select vehicles which also will be layered on top of its Employee Pricing. GM continues to offer supplier pricing combined with the new "GM Total Confidence" program; the most comprehensive customer protection plan in the industry. GM has also extended its "Invest in America "contract through Dec. 31. CUcorp, the Michigan league's service corporation and the automakers are working toward extending the "Invest in America" program as a long-term relationship while offering these short-term, special promotions exclusively for credit union members. "The partnership between America's credit unions and the domestic automakers has been impressive," said David Adams, CEO of CUcorp. "GM indicated how much the program means to its business by extending the partnership through the end of the year. Chrysler continues to say their credit union rebates are the best deal they offer." "Credit union members are an increasingly important part of our customer base, and we're very pleased with the results we've seen with ‘Invest in America,'" added Jim Bunnell, GM executive director. Resource Links North Island CU to close three branches SAN DIEGO (4/22/09)--North Island CU, San Diego, plans to close three branches next month as part of a plan to reduce expenses by 26%. The branches scheduled to close are Vista, Carlsbad, and Clairemont Square. Clairemont will be combined with the Kearny Mesa branch, which is about four miles away. The lease for the Clairemont branch's space was set to expire next month, Kelli Beck, North Island vice president of marketing, told News Now. Clairemont will close May 15, Carlsbad will close May 22 and Vista will close May 29. Staff who work at the three locations will be laid off. Members who use those branches can bank online or visit the Mira Mesa or Scripps-Poway branches, Beck said. North Island experienced positive net income January and February, and plans to have positive income again in April. The credit union also adds about 750 to 800 members per month, Beck said. North Island has $1.5 billion in assets and 98,000 members. West Virginia league elects new officers CHARLESTON, W.Va. (4/22/09)--The West Virginia Credit Union League elected Tom Walker as chairman of its board of directors.
The elections were conducted following the league's 73rd annual meeting held Saturday in Charleston, W.Va. Walker is a director of Universal FCU in Huntington. He is a 40-year veteran of the credit union movement serving as a volunteer director, and is a retired CUNA Mutual sales representative where he served for 28 years. Other officers elected included:
Also at the meeting, Kenneth Truax, First Choice Community FCU, Weirton, received the league's highest annual recognition of a volunteer, the William Bryan Hawkins Award. Receiving the Pacesetter Award was Charlene Gaither, Eastern Panhandle FCU. The award symbolizes excellence among paid credit union staff in West Virginia. CU System briefs
Market News MADISON, Wis. (4/22/09)
News of the Competition MADISON, Wis. (4/22/09)
Credit card debt skyrockets for college students MCLEAN, Va. (4/22/09)--Credit card debt soared to record levels in 2008 for undergraduate students, now faced with a tough economy and rising college costs. Young adults accumulated an average of $3,173 in credit card debt attending the nation's colleges and universities in 2008 (usatoday.com April 12). While students may use credit to live beyond their means, a recent study revealed that more than 90% of those carrying plastic charged direct education expenses such as tuition, school supplies, and textbooks (Sallie Mae April 2009). No matter how credit card debt is accumulated, students are urged to take control of their finances and avoid spiraling further into debt:
For more information, read "Tough Times Series: Gas, Groceries on Credit a Slippery Slope" in Home & Family Finance Resource Center and "Improving Your FICO Score has Benefits" in MoneyMix: Launch Your Life. Resource Links CSS goes green for Earth Day MADISON, Wis. (4/22/09)--CUNA Strategic Services Inc. (CSS) sold 61,000 of its environmentally friendly 2009 "Goinggreen" calendars and donated 10% of the proceeds to the Earth Day Network. Goinggreen features monthly green living tips and was printed on recycled paper. The tips encourage members to make small changes in their lives that can yield measurable results for the planet. CSS donated $2,800 to Earth Day Network, a non-profit group seeking to promote a healthy sustainable planet through education, politics, events, and consumer activism. CSS offers the popular green calendar again in the recently released 2010 calendar catalog, and will continue its pledge to donate 10% of the net proceeds to Earth Day Network. PSCU Financial: Debit card transactions up in ‘08 ST. PETERSBURG, Fla. (4/22/09)--PSCU Financial Services, a credit union service organization (CUSO), reported that it processed 644 million debit card transactions in 2008--a 22% increase compared with the previous year. PSCU Financial processed 950 million credit, bill-payment and debit transactions--a 17.4% jump from 809 million in 2007. It also paid a cash dividend of $45.8 million to its owners, including $35 million from the sale of MasterCard and Visa stock (Cardline April 17). The CUSO also elected four credit union executives to its board of directors during the 2009 Member Forum in Orlando, Fla.:
Foley replaces Gallagly, former CEO of Florida Central CU, who died March 31. PSCU Financial provides credit, debit, ATM, prepaid, bill payment and contact center solutions for credit unions. Webinar on performance evaluation offers ‘no surprises’ WESTLAKE, Ohio (4/22/09)--Cardwell will offer a free a webinar Thursday entitled, "No Surprises!" about credit unions' performance evaluation process. The webinar is the third installment of Cardwell's "Connect with Leaders" webinar series. It begins at 1:30 p.m. EDT. "No Surprises!" will provide information on innovations and best practices regarding a credit union's performance evaluation process. It also aims to help CEOs and managers build confidence in their staff as they solve problems and achieve goals. The webinar also seeks to cover:
Cardwell is a software development and management-consulting firm based in Cleveland, Ohio. |
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