Project Differentiation
Ball State Federal Credit Union
As a member-owned, not-for-profit financial cooperative, Ball State Federal Credit Union is committed to our members. We will uphold our fundamental responsibility to actively serve people within our field of membership, and as appropriate, the communities they live in. We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a range of low cost products and services to the diverse economic and social make-up of our members and potential members. We will look for better ways to reach out to the un-served as well as the under-served in our field of membership. And we will continually, in all facets of operations, demonstrate the value of membership in Ball State Federal Credit Union.
We will monitor and communicate our service to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives.
Throughout Ball State Federal Credit Union's strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift.
This Statement of Commitment to Members is consistent with the credit union motto of "People Helping People". This statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.
Service to Members
Ball State Federal Credit Union strives to offer a wide range of services designed to improve the economic and social well being of all members from all socio-economic backgrounds, including our low-income and moderate-income members, and return financial value to all those who participate in our member-owned financial cooperative.
Member Education
Ball State Federal Credit Union is committed to member and consumer financial education; in addition we are committed to educating members and consumers, alike, about credit union uniqueness, philosophy, and values.
Involvement/Governance
Ball State Federal Credit Union will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities.
Diversity
Ball State Federal Credit Union recognizes the value of demographic diversity in staff as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the credit union.
Commitment to the Credit Union Movement and other Cooperative Activities
Ball State Federal Credit Union will work to build and strengthen our unique credit union movement by providing financial and in-kind resources to others within the credit union community, and will actively advocate the credit union difference at all levels of government and in other appropriate public forums. In addition, we will participate in local, state and national cooperative activities as appropriate, and will strive to build and strengthen relationships with other sectors of the national cooperative movement.
Public Service/Corporate Citizenship
Ball State Federal Credit Union will strive to be an active partner in our community, through direct financial support or other in-kind contributions to worthwhile local organizations and by participating in public service activities. We recognize that practicing good Corporate Citizenship supports the Credit Union Philosophy. Furthermore, we will help raise the overall level of social and economic well being of those in our community, help to strengthen ties within the community, and better position ourselves to reach out and serve - as only credit unions can - those people in greatest need of affordable financial services.
