Project Differentiation
CENTRAL MISSOURI COMMUNITY CREDIT UNION
As a member-owned, not-for-profit financial cooperative, Central Missouri Community Credit Union is committed to our members. We will uphold our fundamental responsibility to actively serve people within our field of membership, and as appropriate, the communities they live in. We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a range of low cost products and services to the diverse economic and social make-up of our members and potential members. We will look for better ways to reach out to the un- or underserved in our field of membership. And we will continually, in all facets of operations, demonstrate the value of membership in Central Missouri Community Credit Union.
We will communicate our service to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that locally owned, not for profit, financial cooperatives play in their lives.
Throughout Central Missouri Community Credit Union's strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift.
This Statement of Commitment to Members is consistent with our credit union principles of "Not For Profit, Not For Charity, But For Service" and our philosophy of "People Helping People". This statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.
Section 1: Service to Members
The following programs are designed to improve the economic and social well being of members and return financial value to our members and potential members.
Current or Existing Services:
Kirby Kangaroo Club - Youth membership club targeted at children age 0-11. Offers special educational fun and money management in a newsletter and savings deposit incentives.
New Attitude Accounts - Teen membership accounts targeted at children age 12-18. Offers special educational fun and money management in a newsletter.
Dollars & Cents Program - Works with the local schools promoting savings and good money management for youth.
Free Checking Accounts - Started in 1981 with the same principles in place now. No monthly service fee, no deposit fee, and no check-clearing fee.
Share Secured Loans - The availability to borrow money at a lesser rate by using the balance in your share account while it continues to earn dividends.
Accident Insurance - Insurance offered to all credit union members with no pre-approval at low cost.
Notary Service - Provided as a free service to all members.
ATM (automated teller machines) - Two convenient locations offering 24 hour access.
Audio/PC Access - Convenient 24 hour access to member's financial information.
Mortgage Loans/HELOC (Home Equity Line of Credit) - Traditional mortgage loans and our home equity line of credit loans.
Equal Opportunity Lender - Loans are made without regard to race, creed, or religion.
Visa Classic Card Program - Offered at a low 13.9% APR with no annual fee.
Secured Visa Card Program - Enables those members with little credit or with some credit damage to have a credit card, while re-building credit.
Overdraft Protection - Transfers made from savings or advances on a pre-approved loan to the checking account to protect members from having insufficient checks or overdrafts.
Risked Based Pricing - Interest rates based upon the members' credit to provide a more competitive market.
Share Certificates - Certificates offering a higher rate of return while requiring a lower minimum balance than most other financial institutions.
Market Index Certificates - The opportunity for members to earn a higher yield on funds based on the Standard & Poors index and not having to risk their principle to the fears of stock market fluctuations like the risk that is involved investing in Mutual Funds.
New Services Planned for the Coming Year:
Visa Platinum Program -
Debit Card Program -
Home Banking -
Section 2: Member Education
Central Missouri Community Credit Union is committed to member education and social responsibility, including financial education to members and potential members to enhance their lives as well as promote credit union uniqueness, philosophy, and values.
Current or Existing Programs:
Information Seminars - presented at various times throughout the year on different topics.
Newsletters - Provide educational and product information to members on a regular basis, including newsletters geared toward our young members.
Web Site - Contains valuable information about the credit unions products and services, with links to other helpful sites.
Brochures, On-Hold Messages, Newspaper Ads, and Media Releases - All geared to inform and educate members and potential members about our products and services and uniqueness.
Employee Orientation and STAR and MERIT Training - Provides employees with information about credit union history and uniqueness.
Employee Education and Sign-up Days - One or more representatives meet on site with employees to educate and recruit members for the credit union.
New Program(s) for the Coming Year:
Target Market - Expand membership availability to the four new counties.
Section 3: Involvement/Governance
Central Missouri Community Credit Union will endeavor to preserve the credit union democratic principles, including demographic representation and volunteer participation in credit union activities.
Current or Existing Programs:
Board Elections - Board member elections are held by ballot at the credit union annual meeting by the majority rule.
Nominating Committee - The committee is comprised of three credit union members appointed by the Chairman of the Board.
Volunteer Board - The Board and Supervisory Committee all volunteer their time and commitment without benefit of any payment.
Volunteer Training - Board and Supervisory Committee members are encouraged to attend all Chapter and League functions to become informed about the credit union system and issues. They are also required to complete at least one of the Volunteer Achievement Program (VAP) tracks each year.
Political Activism - The credit union Board, management and staff recognize their roles as legislative advocates for members to protect our democratic and operating principles. As such, the credit union encourages on-going participation in lobbying efforts, election campaigns, and fund-raising efforts for political action.
New Program(s) for the Coming Year:
None at this time.
Section 4: Diversity
Central Missouri Community Credit Union recognizes the value of demographic diversity in staff as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the credit union.
Current or existing programs:
Equal Employment Opportunity - Actively seeks to fill vacancies by hiring qualified candidates without regard to race, creed, religion, or socio-economic status, seeking to represent the community in which we operate.
New Programs Planned for the Coming Year:
None at this time.
Section 5: Commitment to the Credit Union Movement
Central Missouri Community Credit Union will work to build and strengthen a unique credit union movement by providing financial and in- kind resources throughout the credit union community, and by actively advocating the credit union difference at all levels of government and in other appropriate public forums.
Current or Existing Programs:
Political Activism - Participation in lobbying efforts, election campaigns, and fund-raising efforts for political action for credit union supporters is encouraged of management, staff and volunteers. Educating legislators about the credit union difference is a major focus of these efforts.
International Credit Union Day - Newsletters, news releases, flyers, posters, and food are all used to increase members' awareness of the credit union difference during International Credit Union Day.
Staff Education - Continuing education through STAR and MERIT are used to keep staff knowledgeable of the credit union difference.
Assist Smaller Credit Unions - When requested our staff will assist smaller credit unions by providing leadership, knowledge, and personnel with various needs.
New Programs Planned for the Coming Year:
None at this time.
Section 6: Public Service/Corporate Citizenship
Central Missouri Community Credit Union will strive to be an active partner in the community and field of membership, and will work to enhance their economic and social well being.
Current or Existing Programs:
Children's Miracle Network - Credit union participates in the League's fundraising efforts for CMN.
Chambers of Commerce - Currently a member of Warrensburg, Richmond and Sedalia Chambers.
Local Fairs - Participation and funding.
March of Dimes - Employee participation and sponsorship.
Dream Factory - Branch office accepts donations during the holiday season to benefit this organization.
Optimist Club - Branch Manager is a member and participates in various activities throughout the year.
Kiwanis Club of Richmond - Branch Manager is a member and participates in various activities throughout the year.
Rotary Club - CEO is a member of and participates in various activities throughout the year.
Miles for Meals - Sponsor and participate in this walk.
Heart Walk - Sponsor and participate in this walk.
Angel Tree - Sponsor a tree every Christmas and help in collecting presents for the angels.
Internship Training - Learning cooperative with the Warrensburg Vo-Tech School by working with students on an internship basis.
New Public Service Activities Planned for the Coming Year:
None at this time.
